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Internal Marketing Practices and Employees' Turnover Intentions in Tourism and Leisure Hotels
16 references·3 citing·42 second hop
Internal Marketing Practices and Employees' Turnover Intentions in Tourism and Leisure Hotels (2009)Internal Marketing Practices and Employee…Service Management (2004)Service ManagementUsing Job Satisfaction and Pride as Internal-marketing Tools (2002)Using Job Satisfaction and Pr…Internal market orientation (2002)Internal market orientationThe impact of internal marketing activities on external marketing outcomes (2001)The impact of internal market…How critical is internal customer orientation to market orientation? (2001)How critical is internal cust…Service Management and Marketing: A Customer Relationship Management Approach (2000)Service Management and Market…Organizational Learning in Global Purchasing: A Model and Test of Internal Users and Corporate Buyers* (2000)Organizational Learning in Gl…Advances in the internal marketing concept: definition, synthesis and extension (2000)Advances in the internal mark…Structural Determinants of Job Satisfaction and Organizational Commitment in Turnover Models (1999)Structural Determinants of Jo…Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)Corporate Culture, Customer O…Relationship approach to marketing in service contexts: The marketing and organizational behavior interface (1990)Relationship approach to mark…Employee Turnover: A Meta-Analysis and Review with Implications for Research (1986)Employee Turnover: A Meta-Ana…Turnover Overstated: The Functional Taxonomy (1982)Turnover Overstated: The Func…The Study of Turnover. (1978)The Study of Turnover.An evaluation of precursors of hospital employee turnover. (1978)An evaluation of precursors o…Intermediate linkages in the relationship between job satisfaction and employee turnover. (1977)Intermediate linkages in the …Internal Marketing and its Impact on the Organizational Commitment of Employees in Airlines (2021)Internal Marketing and its Im…EXPLORING THE ROLE OF HUMAN RESOURCE MANAGEMENT PRACTICES TO RETAIN RESORTS' EMPLOYEES (2016)EXPLORING THE ROLE OF HUMAN R…Employee turnover in manufacturing SMEs in Japan: an analysis of the link with HRM practices (2014)Employee turnover in manufact…Marketing Management: Analysis, Planning and Control (1973)Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Service management and marketing: managing the moments of truth in service competition (1990)From Marketing Mix to Relationship Marketing (1994)The evolution of relationship marketing (1995)The employer brand (1996)What is job satisfaction? (1969)WHY PEOPLE STAY: USING JOB EMBEDDEDNESS TO PREDICT VOLUNTARY TURNOVER. (2001)Differential challenge stressor-hindrance stressor relationships with job attitudes, turnover intentions, turnover, and withdrawal behavior: A meta-analysis. (2007)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The measurement and antecedents of affective, continuance and normative commitment to the organization (1990)Measuring Internal Market Orientation (2004)Customer experience, organisational culture and the employer brand (2007)Organizational commitment, job satisfaction, and turnover among psychiatric technicians. (1974)The nature and causes of job satisfaction (1976)Goal setting and task performance: 1969–1980. (1981)Antecedents and consequences of satisfaction and commitment in turnover models: A reanalysis using latent variable structural equation methods. (1986)Culture's Consequences: International Differences in Work-Related Values (1981)Culture's Consequences: International Differences in Work-Related Values. (1983)Market Orientation: Antecedents and Consequences (1993)The Capabilities of Market-Driven Organizations (1994)Diffusion of Innovations 1 (2019)Review and conceptual analysis of the employee turnover process. (1979)The measurement of organizational commitment (1979)Work Group Demography, Social Integration, and Turnover (1989)Incivility in the workplace: Incidence and impact. (2001)MANAGING CUSTOMER SERVICES: HUMAN RESOURCE PRACTICES, QUIT RATES, AND SALES GROWTH. (2002)Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)The Effect of a Market Orientation on Business Profitability (1990)Market Orientation: Antecedents and Consequences (1993)Internal-market orientation and its measurement (2005)Learning orientation and market orientation (2005)Effects of corporate social responsibility and internal marketing on organizational commitment and turnover intentions (2016)The relationship marketing process: communication, interaction, dialogue, value (2004)Re-conceptualizing Information System Success: The IS-Impact Measurement Model (2008)Customer experience quality: an exploration in business and consumer contexts using repertory grid technique (2010)Teacher Turnover and Teacher Shortages: An Organizational Analysis (2001)What Are the Effects of Induction and Mentoring on Beginning Teacher Turnover? (2004)The Impact of Induction and Mentoring Programs for Beginning Teachers (2011)Combinative Effects of Innovation Types and Organizational Performance: A Longitudinal Study of Service Organizations (2009)From Engagement to Co-production: The Contribution of Users and Communities to Outcomes and Public Value (2012)
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References

  • 1993Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis3,864 cited
  • 1977Intermediate linkages in the relationship between job satisfaction and employee turnover.2,489 cited
  • 2000Service Management and Marketing: A Customer Relationship Management Approach2,332 cited
  • 1978An evaluation of precursors of hospital employee turnover.1,772 cited
  • 1986Employee Turnover: A Meta-Analysis and Review with Implications for Research1,493 cited
  • 1990Relationship approach to marketing in service contexts: The marketing and organizational behavior interface1,327 cited
  • 1978The Study of Turnover.946 cited
  • 2004Service Management722 cited
  • 2000Advances in the internal marketing concept: definition, synthesis and extension646 cited
  • 2001How critical is internal customer orientation to market orientation?427 cited
  • 2002Internal market orientation381 cited
  • 2002Using Job Satisfaction and Pride as Internal-marketing Tools338 cited
  • 1999Structural Determinants of Job Satisfaction and Organizational Commitment in Turnover Models308 cited
  • 2000Organizational Learning in Global Purchasing: A Model and Test of Internal Users and Corporate Buyers*301 cited
  • 1982

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Turnover Overstated: The Functional Taxonomy
282 cited
  • 2001The impact of internal marketing activities on external marketing outcomes240 cited
  • Cited by

    • 2014Employee turnover in manufacturing SMEs in Japan: an analysis of the link with HRM practices34 cited
    • 2016EXPLORING THE ROLE OF HUMAN RESOURCE MANAGEMENT PRACTICES TO RETAIN RESORTS' EMPLOYEES1 cited
    • 2021Internal Marketing and its Impact on the Organizational Commitment of Employees in Airlines1 cited