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Ranking the technical dimensions of e-banking service quality evaluation models using Analytical Hierarchy Process
16 references·0 citing·39 second hopsampled
Ranking the technical dimensions of e-banking service quality evaluation models using Analytical Hierarchy Process (2015)Ranking the technical dimensions of e-ban…Developing a Scale to Measure the Perceived Quality of an Internet Shopping Site (PQISS) (2014)Developing a Scale to Measure…e-GovQual: A multiple-item scale for assessing e-government service quality (2011)e-GovQual: A multiple-item sc…Developing a framework for understanding e‐service quality, its antecedents, consequences, and mediators (2011)Developing a framework for un…Modelling the consequences of e‐service quality (2008)Modelling the consequences of…Effects of e‐service quality on loyalty intention: an empirical study in online auction (2008)Effects of e‐service quality …Perceived e‐service quality (PeSQ) (2007)Perceived e‐service quality (…Measuring Service Quality in E-Retailing (2006)Measuring Service Quality in …Customer perceptions of e‐service quality in online shopping (2005)Customer perceptions of e‐ser…Customer loyalty to content‐based Web sites: the case of an online health‐care service (2004)Customer loyalty to content‐b…eTailQ: dimensionalizing, measuring and predicting etail quality (2003)eTailQ: dimensionalizing, mea…E‐service quality: a model of virtual service quality dimensions (2003)E‐service quality: a model of…Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…Measuring web-based service quality (2002)Measuring web-based service q…Dimensions of e‐quality (2002)Dimensions of e‐qualityExploring consumer evaluations of e‐services: a portal site (2001)Exploring consumer evaluation…A conceptual framework for understanding e-service quality : implications for future research and managerial practice (2000)A conceptual framework for un…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)A review of twenty years of SERVQUAL research (2009)Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty (2016)The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country (2021)Comparative fit indexes in structural models. (1990)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)E-S-QUAL (2004)Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)Understanding Attitudes and Predicting Social Behavior (1980)On the Evaluation of Structural Equation Models (1988)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)An analysis of the e‐service literature: towards a research agenda (2006)The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services (2009)The impact of e-service quality and customer satisfaction on customer behavior in online shopping (2019)A circumplex model of affect. (1980)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Trust and Electronic Government Success: An Empirical Study (2008)The role of live streaming in building consumer trust and engagement with social commerce sellers (2018)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Service quality models: a review (2005)The impact of website quality on customer satisfaction and purchase intentions: Evidence from Chinese online visitors (2008)Competing on the Eight Dimensions of Quality (1987)Marketing Services: Competing Through Quality (1992)Research opportunities in electronic commerce (1997)Development and validation of an instrument to measure user perceived service quality of information presenting Web portals (2004)The impact of electronic word‐of‐mouth (2008)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Understanding Customer Experience Throughout the Customer Journey (2016)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Advancing formative measurement models (2008)Customer experiences in the age of artificial intelligence (2020)Free Competition and the Optimal Amount of Fraud (1973)Delivering quality service: balancing customer perceptions and expectations (1990)Consumer trust in B2C e-Commerce and the importance of social presence: experiments in e-Products and e-Services (2004)
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References

  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,818 cited
  • 2003eTailQ: dimensionalizing, measuring and predicting etail quality2,340 cited
  • 2003E‐service quality: a model of virtual service quality dimensions1,542 cited
  • 2005Customer perceptions of e‐service quality in online shopping1,355 cited
  • 2006Measuring Service Quality in E-Retailing1,065 cited
  • 2000A conceptual framework for understanding e-service quality : implications for future research and managerial practice833 cited
  • 2007Perceived e‐service quality (PeSQ)810 cited
  • 2014Developing a Scale to Measure the Perceived Quality of an Internet Shopping Site (PQISS)789 cited
  • 2002Dimensions of e‐quality589 cited
  • 2001Exploring consumer evaluations of e‐services: a portal site566 cited
  • 2004Customer loyalty to content‐based Web sites: the case of an online health‐care service437 cited
  • 2011e-GovQual: A multiple-item scale for assessing e-government service quality359 cited
  • 2002Measuring web-based service quality321 cited
  • 2008Effects of e‐service quality on loyalty intention: an empirical study in online auction312 cited
  • 2008Modelling the consequences of e‐service quality

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154 cited
  • 2011Developing a framework for understanding e‐service quality, its antecedents, consequences, and mediators151 cited
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