this work references cited by second hop· second hop is a sample of the most-cited connectionsReferences
- 2003Evolving to a New Dominant Logic for Marketing14,777 cited
- 1996The Behavioral Consequences of Service Quality11,994 cited
- 2007Service-dominant logic: continuing the evolution7,615 cited
- 2007Managing the co-creation of value3,467 cited
- 2008On value and value co-creation: A service systems and service logic perspective3,154 cited
- 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,138 cited
- 2012Critical service logic: making sense of value creation and co-creation2,577 cited
- 2008Service logic revisited: who creates value? And who co‐creates?1,844 cited
- 2006The Service-dominant Logic of Marketing: Dialog, Debate, and Directions1,671 cited
- 2011Value co-creation in service logic: A critical analysis1,592 cited
- 2009Service, value networks and learning983 cited
- 2002Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent976 cited
- 2006Creating value-in-use through marketing interaction: the exchange logic of relating, communicating and knowing800 cited
- 2010A customer‐dominant logic of service789 cited
- 2005How Organizational Complaint Handling Drives Customer Loyalty: An Analysis of the Mechanistic and the Organic Approach
Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work