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Extending the multifoci perspective: The role of supervisor justice and moral identity in the relationship between customer justice and customer-directed sabotage.
16 references·16 citing·43 second hopsampled
Extending the multifoci perspective: The role of supervisor justice and moral identity in the relationship between customer justice and customer-directed sabotage. (2015)Extending the multifoci perspective: The …Exchange and Power in Social Life (2017)Exchange and Power in Social …Justice at the millennium, a decade later: A meta-analytic test of social exchange and affect-based perspectives. (2013)Justice at the millennium, a …Common Method Bias in Regression Models With Linear, Quadratic, and Interaction Effects (2009)Common Method Bias in Regress…Ethical leadership: A social learning perspective for construct development and testing (2005)Ethical leadership: A social …The self-importance of moral identity. (2002)The self-importance of moral …The Role of Justice in Organizations: A Meta-Analysis (2001)The Role of Justice in Organi…On the dimensionality of organizational justice: A construct validation of a measure. (2001)On the dimensionality of orga…Justice at the millennium: A meta-analytic review of 25 years of organizational justice research. (2001)Justice at the millennium: A …CONSEQUENCES OF ABUSIVE SUPERVISION. (2000)CONSEQUENCES OF ABUSIVE SUPER…An Integrative Theory of Intergroup Conflict (2000)An Integrative Theory of Inte…Retaliation in the workplace: The roles of distributive, procedural, and interactional justice. (1997)Retaliation in the workplace:…Relationship between organizational justice and organizational citizenship behaviors: Do fairness perceptions influence employee citizenship? (1991)Relationship between organiza…Evaluation of goodness-of-fit indices for structural equation models. (1989)Evaluation of goodness-of-fit…Interactional justice : communication criteria of fairness (1986)Interactional justice : commu…The Evolution of Cooperation (1981)The Evolution of CooperationBack-Translation for Cross-Cultural Research (1970)Back-Translation for Cross-Cu…Salesperson moral identity and value co-creation (2022)Salesperson moral identity an…Linking perceived ethical leadership to workplace cheating behavior: A moderated mediation model of moral identity and leader-follower value congruence (2022)Linking perceived ethical lea…How organizational dehumanization impacts hospitality employees service recovery performance and sabotage behaviors: the role of psychological well-being and tenure (2022)How organizational dehumaniza…Transforming entrepreneurial orientation into performance in family SMEs: Are nonfamily CEOs better than family CEOs? (2021)Transforming entrepreneurial …Not always co-creating brand: effects of perceived justice on employee brand sabotage behaviours in the hotel industry (2021)Not always co-creating brand:…Harnessing the Power Within: The Consequences of Salesperson Moral Identity and the Moderating Role of Internal Competitive Climate (2021)Harnessing the Power Within: …Customer‐Initiated Support and Employees’ Proactive Customer Service Performance: A Multilevel Examination of Proactive Motivation as the Mediator (2020)Customer‐Initiated Support an…Best Not to Know: Pay Secrecy, Employee Voluntary Turnover, and the Conditioning Effect of Distributive Justice (2020)Best Not to Know: Pay Secrecy…Unpacking the Relationship Between Customer (In)Justice and Employee Turnover Outcomes: Can Fair Supervisor Treatment Reduce Employees’ Emotional Turmoil? (2019)Unpacking the Relationship Be…Returning good for evil: A study of customer incivility and extra-role customer service (2019)Returning good for evil: A st…The impact of supervisory justice and perceived Supervisor support on organizational citizenship behavior and commitment to supervisor: the mediating role of trust (2018)The impact of supervisory jus…The effects of internal and external sources of justice on employee turnover intention and organizational citizenship behavior toward clients and workgroup members (2018)The effects of internal and e…Multifoci effects of injustice on counterproductive work behaviors and the moderating roles of symbolization and victim sensitivity (2018)Multifoci effects of injustic…How and when does abusive supervision affect hospitality employees’ service sabotage? (2018)How and when does abusive sup…Employee engagement in CSR initiatives and customer‐directed counterproductive work behavior (CWB): The mediating roles of organizational civility norms and job calling (2018)Employee engagement in CSR in…A Social Mindfulness Approach to Understanding Experienced Customer Mistreatment: A Within-person Field Experiment (2017)A Social Mindfulness Approach…PERCEIVED ORGANIZATIONAL SUPPORT AND LEADER-MEMBER EXCHANGE: A SOCIAL EXCHANGE PERSPECTIVE. (1997)A Meta-Analysis of the Relationship Between Organizational Citizenship Behavior and Counterproductive Work Behavior. (2005)Psychological Perspectives on Legitimacy and Legitimation (2005)Putting the S back in corporate social responsibility: A multilevel theory of social change in organizations (2007)The genetical evolution of social behaviour. 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(1977)The measurement and antecedents of affective, continuance and normative commitment to the organization (1990)Antecedents and consequences of employee engagement (2006)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)The teacher's word book of 30,000 words. (1945)Statistical principles in experimental design. (1962)Toward a Science of Translating (1964)Cross-cultural adaptation of health-related quality of life measures: Literature review and proposed guidelines (1993)A Measure of Subjective Happiness: Preliminary Reliability and Construct Validation (1999)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)The CES-D Scale (1977)The Satisfaction With Life Scale (1985)Self-Reports in Organizational Research: Problems and Prospects (1986)Work and family research in IO/OB: Content analysis and review of the literature (1980–2002) (2004)Abusive Supervision in Work Organizations: Review, Synthesis, and Research Agenda (2007)Social Exchange Theory: A Critical Review with Theoretical Remedies (2017)Society and the Adolescent Self-Image (1965)A Meta-Analysis on the Correlation Between the Implicit Association Test and Explicit Self-Report Measures (2005)The Spreading of Disorder (2008)Moral Identity and Developmental Theory (2015)The Commitment-Trust Theory of Relationship Marketing (1994)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)Social Capital in the Creation of Human Capital (2000)Social Psychology of Intergroup Relations (1982)Economics and Identity* (2000)
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References

  • 1981The Evolution of Cooperation20,055 cited
  • 2017Exchange and Power in Social Life15,909 cited
  • 1970Back-Translation for Cross-Cultural Research14,051 cited
  • 2000An Integrative Theory of Intergroup Conflict12,493 cited
  • 2001Justice at the millennium: A meta-analytic review of 25 years of organizational justice research.5,931 cited
  • 2001On the dimensionality of organizational justice: A construct validation of a measure.5,743 cited
  • 2005Ethical leadership: A social learning perspective for construct development and testing5,427 cited
  • 2000CONSEQUENCES OF ABUSIVE SUPERVISION.3,803 cited
  • 2001The Role of Justice in Organizations: A Meta-Analysis3,562 cited
  • 2002The self-importance of moral identity.3,518 cited
  • 1991Relationship between organizational justice and organizational citizenship behaviors: Do fairness perceptions influence employee citizenship?3,420 cited
  • 1989Evaluation of goodness-of-fit indices for structural equation models.2,925 cited
  • 1986Interactional justice : communication criteria of fairness2,766 cited
  • 2009Common Method Bias in Regression Models With Linear, Quadratic, and Interaction Effects2,700 cited
  • 1997Retaliation in the workplace: The roles of distributive, procedural, and interactional justice.

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2,288 cited
  • 2013Justice at the millennium, a decade later: A meta-analytic test of social exchange and affect-based perspectives.1,460 cited
  • Cited by

    • 2017A Social Mindfulness Approach to Understanding Experienced Customer Mistreatment: A Within-person Field Experiment154 cited
    • 2019Returning good for evil: A study of customer incivility and extra-role customer service115 cited
    • 2018How and when does abusive supervision affect hospitality employees’ service sabotage?111 cited
    • 2020Best Not to Know: Pay Secrecy, Employee Voluntary Turnover, and the Conditioning Effect of Distributive Justice92 cited
    • 2022How organizational dehumanization impacts hospitality employees service recovery performance and sabotage behaviors: the role of psychological well-being and tenure90 cited
    • 2018The effects of internal and external sources of justice on employee turnover intention and organizational citizenship behavior toward clients and workgroup members54 cited
    • 2018Employee engagement in CSR initiatives and customer‐directed counterproductive work behavior (CWB): The mediating roles of organizational civility norms and job calling52 cited
    • 2019Unpacking the Relationship Between Customer (In)Justice and Employee Turnover Outcomes: Can Fair Supervisor Treatment Reduce Employees’ Emotional Turmoil?49 cited
    • 2021Transforming entrepreneurial orientation into performance in family SMEs: Are nonfamily CEOs better than family CEOs?49 cited
    • 2022Linking perceived ethical leadership to workplace cheating behavior: A moderated mediation model of moral identity and leader-follower value congruence46 cited
    • 2018The impact of supervisory justice and perceived Supervisor support on organizational citizenship behavior and commitment to supervisor: the mediating role of trust46 cited
    • 2018Multifoci effects of injustice on counterproductive work behaviors and the moderating roles of symbolization and victim sensitivity37 cited
    • 2021Harnessing the Power Within: The Consequences of Salesperson Moral Identity and the Moderating Role of Internal Competitive Climate32 cited
    • 2020Customer‐Initiated Support and Employees’ Proactive Customer Service Performance: A Multilevel Examination of Proactive Motivation as the Mediator31 cited
    • 2021Not always co-creating brand: effects of perceived justice on employee brand sabotage behaviours in the hotel industry29 cited
    • 2022Salesperson moral identity and value co-creation23 cited