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Introducing a Sport Experience Design (SX) framework for sport consumer behaviour research
16 references·16 citing·38 second hopsampled
Introducing a Sport Experience Design (SX) framework for sport consumer behaviour research (2017)Introducing a Sport Experience Design (SX…Welcome to the experience economy (2019)Welcome to the experience eco…The Experience Economy (2012)The Experience EconomyMultilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting (2011)Multilevel Service Design: Fr…Service Design for Experience-Centric Services (2009)Service Design for Experience…Customer Experience Management in Retailing: An Organizing Framework (2009)Customer Experience Managemen…Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Experience Creation:…Mental Accounting and Consumer Choice (2008)Mental Accounting and Consume…How to Sustain the Customer Experience: (2007)How to Sustain the Customer E…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…The Psychological Continuum Model: A Conceptual Framework for Understanding an Individual's Psychological Connection to Sport (2001)The Psychological Continuum M…Technology Infusion in Service Encounters (2000)Technology Infusion in Servic…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Understanding Customer Expectations of Service (1991)Understanding Customer Expect…Service Positioning through Structural Change (1987)Service Positioning through S…Mental Accounting and Consumer Choice (1985)Mental Accounting and Consume…Designing services that deliver (1984)Designing services that deliv…Tracing the state of sport management research: a bibliometric analysis (2023)Tracing the state of sport ma…Creating memorable shopping experiences to meet phygital customers' needs: evidence from sporting goods stores (2023)Creating memorable shopping e…Remapping the Sport Brandscape: A Structured Review and Future Direction for Sport Brand Research (2022)Remapping the Sport Brandscap…Strategic sport marketing in the society of the spectacle (2021)Strategic sport marketing in …Service quality and its effects on consumer outcomes: a meta-analytic review in spectator sport (2021)Service quality and its effec…Psychological processes connecting team identification and social well-being for middle-aged and older adults: moderated mediation of subjective and objective on-field performance (2021)Psychological processes conne…Designing a memorable in-store customer shopping experience: practical evidence from sports equipment retailers (2021)Designing a memorable in-stor…Corporate growth strategies in an era of digitalization: A network analysis of the national basketball association’s 2K league sponsors (2021)Corporate growth strategies i…Insights into customer experience in sports retail stores (2020)Insights into customer experi…Factors affecting spectators’ adoption of digital ticketing: the case of interscholastic sports (2020)Factors affecting spectators’…Analyzing Consumer Loyalty through Service Experience and Service Convenience: Differences between Instructor Fitness Classes and Virtual Fitness Classes (2020)Analyzing Consumer Loyalty th…Fan response to the identity threat of potential team relocation (2019)Fan response to the identity …Built to last: relationship quality management for season ticket holders (2019)Built to last: relationship q…eSport vs sport: A comparison of spectator motives (2018)eSport vs sport: A comparison…The meaning of team in team identification (2017)The meaning of team in team i…eSport management: Embracing eSport education and research opportunities (2017)eSport management: Embracing …The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The Tacit Dimension (1997)Co-creation experiences: The next practice in value creation (2004)Customer experience quality: an exploration in business and consumer contexts using repertory grid technique (2010)Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes (2012)Customer experience management: toward implementing an evolving marketing concept (2015)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Technology Readiness Index (Tri) (2000)The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda (2000)Understanding Service Convenience (2002)Satisfaction: a behavioral perspective on the consumer (2010)Prospect Theory: An Analysis of Decision under Risk (1979)The Framing of Decisions and the Psychology of Choice (1981)Prospect theory: An analysis of decision under risk (1988)Are Investors Reluctant to Realize Their Losses? (1998)Time Discounting and Time Preference: A Critical Review (2002)A perspective on judgment and choice: Mapping bounded rationality. (2003)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Exploring the essence of memorable tourism experiences (2011)Value co-creation: concept and measurement (2014)Instructional manipulation checks: Detecting satisficing to increase statistical power (2009)The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges (1998)Relationship Marketing Activities, Commitment, and Membership Behaviors in Professional Associations (2000)eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty (2006)Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet (2004)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1985Mental Accounting and Consumer Choice4,875 cited
  • 2008Mental Accounting and Consumer Choice3,415 cited
  • 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,138 cited
  • 2019Welcome to the experience economy2,562 cited
  • 2012The Experience Economy1,886 cited
  • 2007How to Sustain the Customer Experience:1,784 cited
  • 2000Technology Infusion in Service Encounters1,551 cited
  • 1991Understanding Customer Expectations of Service1,403 cited
  • 1984Designing services that deliver1,272 cited
  • 2001The Psychological Continuum Model: A Conceptual Framework for Understanding an Individual's Psychological Connection to Sport1,079 cited
  • 2009Customer Experience Management in Retailing: An Organizing Framework1,015 cited
  • 2009Service Design for Experience-Centric Services961 cited
  • 1987Service Positioning through Structural Change928 cited
  • 2011Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting

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681 cited

Cited by

  • 2017eSport management: Embracing eSport education and research opportunities371 cited
  • 2018eSport vs sport: A comparison of spectator motives136 cited
  • 2021Service quality and its effects on consumer outcomes: a meta-analytic review in spectator sport89 cited
  • 2017The meaning of team in team identification77 cited
  • 2023Creating memorable shopping experiences to meet phygital customers' needs: evidence from sporting goods stores62 cited
  • 2020Analyzing Consumer Loyalty through Service Experience and Service Convenience: Differences between Instructor Fitness Classes and Virtual Fitness Classes59 cited
  • 2021Psychological processes connecting team identification and social well-being for middle-aged and older adults: moderated mediation of subjective and objective on-field performance42 cited
  • 2023Tracing the state of sport management research: a bibliometric analysis41 cited
  • 2019Built to last: relationship quality management for season ticket holders41 cited
  • 2022Remapping the Sport Brandscape: A Structured Review and Future Direction for Sport Brand Research40 cited
  • 2020Insights into customer experience in sports retail stores38 cited
  • 2021Designing a memorable in-store customer shopping experience: practical evidence from sports equipment retailers35 cited
  • 2019Fan response to the identity threat of potential team relocation31 cited
  • 2020Factors affecting spectators’ adoption of digital ticketing: the case of interscholastic sports30 cited
  • 2021Corporate growth strategies in an era of digitalization: A network analysis of the national basketball association’s 2K league sponsors30 cited
  • 2021Strategic sport marketing in the society of the spectacle29 cited