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Consumer-Brand Relationships under the Marketing 3.0 Paradigm: A Literature Review
16 references·16 citing·44 second hopsampled
Consumer-Brand Relationships under the Marketing 3.0 Paradigm: A Literature Review (2017)Consumer-Brand Relationships under the Ma…MARKETING 4.0: MOVING FROM TRADITIONAL TO DIGITAL (2019)MARKETING 4.0: MOVING FROM TR…Marketing 3.0: From Products to Customers to the Human Spirit (2018)Marketing 3.0: From Products …Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Consumer Brand Engagement in …A Generalized Multidimensional Scale for Measuring Customer Engagement (2014)A Generalized Multidimensiona…Exploring customer brand engagement: definition and themes (2011)Exploring customer brand enga…Customer Engagement (2011)Customer EngagementBrand Love (2011)Brand LoveWhen consumers love their brands: Exploring the concept and its dimensions (2007)When consumers love their bra…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Some antecedents and outcomes of brand love (2006)Some antecedents and outcomes…Co-creation experiences: The next practice in value creation (2004)Co-creation experiences: The …Psychological Implications of Customer Participation in Co-Production (2003)Psychological Implications of…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)PSYCHOLOGICAL CONDITIONS OF P…A triangular theory of love. (1986)A triangular theory of love.The role of brand gratitude in consumer relationships with cool brands (2023)The role of brand gratitude i…What drives car buyers to accept a rejuvenated brand? the mediating effects of value and pricing in a consumer-brand relationship (2022)What drives car buyers to acc…The mediating role of perceived value and social media word-of-mouth in the relationship between perceived quality and purchase intention (2022)The mediating role of perceiv…Motives of the self and brand hate (2022)Motives of the self and brand…Less speed more haste: The effect of crisis response speed and information strategy on the consumer−brand relationship (2022)Less speed more haste: The ef…Digital Transformation and the Competitive Advantage of Global Tourism (2021)Digital Transformation and th…Consumer Brand Engagement Beyond the “Likes” (2021)Consumer Brand Engagement Bey…Value Co-creation in Third-Party Managed Virtual Communities and Brand Equity (2020)Value Co-creation in Third-Pa…Understanding drivers of brand love - the role of personalized ads on social media (2020)Understanding drivers of bran…Pharmaceutical influencers on Instagram and their communication during the Covid-19 pandemic crisis (2020)Pharmaceutical influencers on…Consumers' perceptions and responses towards online retailers' CSR (2020)Consumers' perceptions and re…A study of antecedents and outcomes of social media WOM towards luxury brand purchase intention (2020)A study of antecedents and ou…Understanding the drivers of consumer–brand identification (2019)Understanding the drivers of …Brand Attribute Associations, Emotional Consumer-Brand Relationship and Evaluation of Brand Extensions (2019)Brand Attribute Associations,…The Role of Identification in Consumers' Evaluations of Brand Extensions (2018)The Role of Identification in…How Self-Construals Affect Responses to Anthropomorphic Brands, With a Focus on the Three-Factor Relationship Between the Brand, the Gift-Giver and the Recipient (2018)How Self-Construals Affect Re…Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting (2021)Advances in Consumer Research (2025)Toward a Psychology of Being (1962)The attraction paradigm (1972)Attachment as an Organizational Framework for Research on Close Relationships (1994)Adult Romantic Attachment: Theoretical Developments, Emerging Controversies, and Unanswered Questions (2000)Principles of Categorization (2002)How Emotion Shapes Behavior: Feedback, Anticipation, and Reflection, Rather Than Direct Causation (2007)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Social media marketing efforts of luxury brands: Influence on brand equity and consumer behavior (2016)The role of live streaming in building consumer trust and engagement with social commerce sellers (2018)Instagram and YouTube bloggers promote it, why should I buy? How credibility and parasocial interaction influence purchase intentions (2019)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)The experience economy: work is theatre & every business a stage (1999)Co‐creating unique value with customers (2004)Consumer engagement in a virtual brand community: An exploratory analysis (2011)Service-dominant logic: reactions, reflections and refinements (2006)Managing the co-creation of value (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)The Presentation of Self in Everyday Life. (1956)Organizational Images and Member Identification (1994)Motivation and Personality (1997)Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis. (2002)Antecedents and consequences of employee engagement (2006)The Discovery of Grounded Theory (2017)Flow: the psychology of optimal experience (1990)Understanding Customer Experience Throughout the Customer Journey (2016)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Naturalistic inquiry (1985)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Drivers of consumer–brand identification (2012)The role of brand love in consumer‐brand relationships (2013)Understanding the Relationships between Tourists’ Emotional Experiences, Perceived Overall Image, Satisfaction, and Intention to Recommend (2015)
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References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1990PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK.10,957 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 2004Co-creation experiences: The next practice in value creation6,502 cited
  • 2011Customer Engagement3,657 cited
  • 2014Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation3,261 cited
  • 1986A triangular theory of love.2,611 cited
  • 2006Some antecedents and outcomes of brand love2,282 cited
  • 2011Brand Love1,603 cited
  • 2003Psychological Implications of Customer Participation in Co-Production1,495 cited
  • 2011Exploring customer brand engagement: definition and themes1,335 cited
  • 2019MARKETING 4.0: MOVING FROM TRADITIONAL TO DIGITAL937 cited
  • 2014A Generalized Multidimensional Scale for Measuring Customer Engagement713 cited
  • 2007When consumers love their brands: Exploring the concept and its dimensions628 cited
  • 2018

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Marketing 3.0: From Products to Customers to the Human Spirit
618 cited

Cited by

  • 2020A study of antecedents and outcomes of social media WOM towards luxury brand purchase intention287 cited
  • 2020Consumers' perceptions and responses towards online retailers' CSR72 cited
  • 2020Understanding drivers of brand love - the role of personalized ads on social media52 cited
  • 2019Understanding the drivers of consumer–brand identification50 cited
  • 2019Brand Attribute Associations, Emotional Consumer-Brand Relationship and Evaluation of Brand Extensions41 cited
  • 2021Consumer Brand Engagement Beyond the “Likes”37 cited
  • 2020Value Co-creation in Third-Party Managed Virtual Communities and Brand Equity34 cited
  • 2023The role of brand gratitude in consumer relationships with cool brands27 cited
  • 2022What drives car buyers to accept a rejuvenated brand? the mediating effects of value and pricing in a consumer-brand relationship24 cited
  • 2018How Self-Construals Affect Responses to Anthropomorphic Brands, With a Focus on the Three-Factor Relationship Between the Brand, the Gift-Giver and the Recipient18 cited
  • 2022The mediating role of perceived value and social media word-of-mouth in the relationship between perceived quality and purchase intention18 cited
  • 2020Pharmaceutical influencers on Instagram and their communication during the Covid-19 pandemic crisis17 cited
  • 2022Motives of the self and brand hate17 cited
  • 2018The Role of Identification in Consumers' Evaluations of Brand Extensions13 cited
  • 2022Less speed more haste: The effect of crisis response speed and information strategy on the consumer−brand relationship12 cited
  • 2021Digital Transformation and the Competitive Advantage of Global Tourism6 cited