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Analyzing heterogeneity on the value, satisfaction, word-of-mouth relationship in retailing
16 references·3 citing·44 second hop
Analyzing heterogeneity on the value, satisfaction, word-of-mouth relationship in retailing (2017)Analyzing heterogeneity on the value, sat…Critical service logic: making sense of value creation and co-creation (2012)Critical service logic: makin…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology. (2001)Experiential value: conceptua…Consumer perceived value: The development of a multiple item scale (2001)Consumer perceived value: The…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction (1998)A Dynamic Model of the Durati…Market Segmentation: Conceptual and Methodological Foundations (1997)Market Segmentation: Conceptu…Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Work and/or Fun: Measuring He…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…Why we buy what we buy: A theory of consumption values (1991)Why we buy what we buy: A the…Managing Brand Equity (1991)Managing Brand EquityStructural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Product/Consumption-Based Affective Responses and Postpurchase Processes (1987)Product/Consumption-Based Aff…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Customer Value Types Predicting Consumer Behavior at Dutch Grocery Retailers (2020)Customer Value Types Predicti…The role of ICT, eWOM and guest characteristics in loyalty (2019)The role of ICT, eWOM and gue…From retail innovation and image to loyalty: moderating effects of product type (2018)From retail innovation and im…A theory of human motivation. (1943)Motivation and Personality (1997)Customer Engagement: Exploring Customer Relationships Beyond Purchase (2012)Diffusion of Innovations 1 (2019)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. 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(1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Commitment-Trust Theory of Relationship Marketing (1994)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)An Examination of Selected Marketing Mix Elements and Brand Equity (2000)Developing and validating a multidimensional consumer-based brand equity scale (2001)
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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 2001Consumer perceived value: The development of a multiple item scale6,635 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
  • 1991Why we buy what we buy: A theory of consumption values4,924 cited
  • 1991Managing Brand Equity3,818 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
  • 2012Critical service logic: making sense of value creation and co-creation2,577 cited
  • 1987Product/Consumption-Based Affective Responses and Postpurchase Processes2,464 cited
  • 2001Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology.

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2,165 cited
  • 1998A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction1,948 cited
  • 1997Market Segmentation: Conceptual and Methodological Foundations1,866 cited
  • Cited by

    • 2019The role of ICT, eWOM and guest characteristics in loyalty37 cited
    • 2018From retail innovation and image to loyalty: moderating effects of product type33 cited
    • 2020Customer Value Types Predicting Consumer Behavior at Dutch Grocery Retailers13 cited