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Analyzing the relationship between store attributes, satisfaction, patronage-intention and lifestyle in food and grocery store choice behavior
16 references·16 citing·43 second hopsampled
Analyzing the relationship between store attributes, satisfaction, patronage-intention and lifestyle in food and grocery store choice behavior (2017)Analyzing the relationship between store …Social Science Research: Principles, Methods and Practices (2019)Social Science Research: Prin…Moderating effects of online shopping experience on customer satisfaction and repurchase intentions (2014)Moderating effects of online …Personality, satisfaction, image, ambience, and loyalty: Testing their relationships in the hotel industry (2013)Personality, satisfaction, im…Generation Y values and lifestyle segments (2013)Generation Y values and lifes…Essentials of research design and methodology (2006)Essentials of research design…The effects of wait expectations and store atmosphere evaluations on patronage intentions in service-intensive retail stores (2003)The effects of wait expectati…Personal characteristics as moderators of the relationship between customer satisfaction and loyalty?an empirical analysis (2000)Personal characteristics as m…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…On the relationship between store image, store satisfaction and store loyalty (1998)On the relationship between s…A measure of service quality for retail stores: Scale development and validation (1996)A measure of service quality …The Influence of Store Environment on Quality Inferences and Store Image (1994)The Influence of Store Enviro…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Exploring the Development of Store Images (1986)Exploring the Development of …Research for Marketing Decisions (1978)Research for Marketing Decisi…The Concept and Application of Life Style Segmentation (1974)The Concept and Application o…Atmospherics as a Marketing Tool (1974)Atmospherics as a Marketing T…Evolution and trends in retailing: insights from International Journal of Retail & Distribution Management (2024)Evolution and trends in retai…The impact of e-retail usage on relative retail patronage formation (2023)The impact of e-retail usage …INNOSERV: Generalized scale for perceived service innovation (2023)INNOSERV: Generalized scale f…Consumers’ purchase decision in the context of western imported food products: Empirical evidence from Pakistan (2023)Consumers’ purchase decision …An empirical investigation of customer characteristics on retail format selection – a mediating role of store image (2022)An empirical investigation of…Ways of shopping & retail mix at the Greengrocer's (2021)Ways of shopping & retail mix…The impact of retailers' indoor environmental quality on consumer purchase decision (2021)The impact of retailers' indo…Linking atmospherics to shopping outcomes: The role of the desire to stay (2021)Linking atmospherics to shopp…Atributos diferenciadores entre el comercio minorista tradicional y el moderno (2021)Atributos diferenciadores ent…Analysing the predictors of the young buyers' satisfaction in the e-retailing apparel sector (2021)Analysing the predictors of t…Internet and mobile banking: the role of engagement and experience on satisfaction and loyalty (2020)Internet and mobile banking: …Impact of store-attributes on food and grocery shopping behavior: insights from an emerging market context (2020)Impact of store-attributes on…Coffee shop atmospheric effect on customer satisfaction and behavioural intention (2020)Coffee shop atmospheric effec…An Empirical Investigation of the Relationship between Store Attributes and Customer Satisfaction: A Retail Operations Perspective (2020)An Empirical Investigation of…The impact of entertainment and social interaction with salespeople on mall shopper satisfaction (2019)The impact of entertainment a…Assessing the role of product category involvement and relationship proneness in the satisfaction–loyalty link in retailing (2019)Assessing the role of product…Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Dynamic capabilities and strategic management (1997)Firm resources and sustained competitive advantage (2004)Principles and methods of validity and reliability testing of questionnaires used in social and health science researches (2015)Enhancing the sample diversity of snowball samples: Recommendations from a research project on anti-dam movements in Southeast Asia (2018)Investigating the impact of social media advertising features on customer purchase intention (2018)Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)How destination image and evaluative factors affect behavioral intentions? (2006)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Effects of Price, Brand, and Store Information on Buyers' Product Evaluations (1991)The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The measurement and antecedents of affective, continuance and normative commitment to the organization (1990)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Relationship quality as a predictor of B2B customer loyalty (2006)Zero defections: quality comes to services. (1990)Measuring Service Quality: A Reexamination and Extension (1992)Customer satisfaction with services: putting perceived value into the equation (2000)Service loyalty (2002)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)On the Evaluation of Structural Equation Models (1988)"Migrating" to New Service Providers: Toward a Unifying Framework of Consumers' Switching Behaviors (2004)Testing Moderating Effects in PLS Path Models: An Illustration of Available Procedures (2009)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)Understanding the Occurrence of Errors in Process Models Based on Metrics (2007)The Basis of Distinction Between Qualitative and Quantitative Research in Social Science: Reflection on Ontological, Epistemological and Methodological Perspectives (2011)Qualitative and Quantitative Research Paradigms in Business Research: A Philosophical Reflection (2015)Psychographics: A Critical Review (1975)Person-Situation: Segmentation's Missing Link (1982)Lifestyle Segmentation (2002)Why we buy what we buy: A theory of consumption values (1991)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 1974Atmospherics as a Marketing Tool2,541 cited
  • 2019Social Science Research: Principles, Methods and Practices2,030 cited
  • 1996A measure of service quality for retail stores: Scale development and validation1,921 cited
  • 1994The Influence of Store Environment on Quality Inferences and Store Image1,538 cited
  • 2000Personal characteristics as moderators of the relationship between customer satisfaction and loyalty?an empirical analysis1,179 cited
  • 1998On the relationship between store image, store satisfaction and store loyalty1,157 cited
  • 2006Essentials of research design and methodology825 cited
  • 1974The Concept and Application of Life Style Segmentation688 cited
  • 2003The effects of wait expectations and store atmosphere evaluations on patronage intentions in service-intensive retail stores625 cited
  • 1978Research for Marketing Decisions601 cited
  • 1986Exploring the Development of Store Images573 cited
  • 2014Moderating effects of online shopping experience on customer satisfaction and repurchase intentions392 cited

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  • 2013Personality, satisfaction, image, ambience, and loyalty: Testing their relationships in the hotel industry301 cited
  • 2013Generation Y values and lifestyle segments294 cited
  • Cited by

    • 2020Internet and mobile banking: the role of engagement and experience on satisfaction and loyalty86 cited
    • 2019The impact of entertainment and social interaction with salespeople on mall shopper satisfaction53 cited
    • 2019Assessing the role of product category involvement and relationship proneness in the satisfaction–loyalty link in retailing51 cited
    • 2021Linking atmospherics to shopping outcomes: The role of the desire to stay37 cited
    • 2021The impact of retailers' indoor environmental quality on consumer purchase decision29 cited
    • 2023INNOSERV: Generalized scale for perceived service innovation26 cited
    • 2020Impact of store-attributes on food and grocery shopping behavior: insights from an emerging market context25 cited
    • 2023Consumers’ purchase decision in the context of western imported food products: Empirical evidence from Pakistan24 cited
    • 2021Analysing the predictors of the young buyers' satisfaction in the e-retailing apparel sector20 cited
    • 2024Evolution and trends in retailing: insights from International Journal of Retail & Distribution Management19 cited
    • 2022An empirical investigation of customer characteristics on retail format selection – a mediating role of store image14 cited
    • 2023The impact of e-retail usage on relative retail patronage formation12 cited
    • 2021Ways of shopping & retail mix at the Greengrocer's10 cited
    • 2020Coffee shop atmospheric effect on customer satisfaction and behavioural intention9 cited
    • 2020An Empirical Investigation of the Relationship between Store Attributes and Customer Satisfaction: A Retail Operations Perspective9 cited
    • 2021Atributos diferenciadores entre el comercio minorista tradicional y el moderno8 cited