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The Application of a Service Ecosystems Lens to Public Policy Analysis and Design: Exploring the Frontiers
16 references·16 citing·44 second hopsampled
The Application of a Service Ecosystems Lens to Public Policy Analysis and Design: Exploring the Frontiers (2018)The Application of a Service Ecosystems L…Institutions and axioms: an extension and update of service-dominant logic (2015)Institutions and axioms: an e…A Systematic Review of Co-Creation and Co-Production: Embarking on the social innovation journey (2014)A Systematic Review of Co-Cre…Critical service logic: making sense of value creation and co-creation (2012)Critical service logic: makin…Co-creation and the new landscapes of design (2008)Co-creation and the new lands…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…The New Public Governance? 1 (2006)The New Public Governance? 1Service-dominant logic: reactions, reflections and refinements (2006)Service-dominant logic: react…The wisdom of crowds: why the many are smarter than the few and how collective wisdom shapes business, economies, societies and nations (2004)The wisdom of crowds: why the…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…What Is Agency? (1998)What Is Agency?Creating public value: strategic management in government (1996)Creating public value: strate…A Theory of Structure: Duality, Agency, and Transformation (1992)A Theory of Structure: Dualit…A PUBLIC MANAGEMENT FOR ALL SEASONS? (1991)A PUBLIC MANAGEMENT FOR ALL S…Problems and Strategies in Services Marketing (1985)Problems and Strategies in Se…Classifying Services to Gain Strategic Marketing Insights (1983)Classifying Services to Gain …Breaking Free from Product Marketing (1977)Breaking Free from Product Ma…The Cycle of Money - Escape Savings and the Minimum Financial Liquidity (2024)The Cycle of Money - Escape S…Elements of the Theory of Cycle of Money without Enforcement Savings (2024)Elements of the Theory of Cyc…Public value creation mechanisms in the context of public service logic: an integrated conceptual framework (2023)Public value creation mechani…Advancing Public Service Logic: moving towards an ecosystemic framework for value creation in the public service context (2023)Advancing Public Service Logi…Public Value in Public Service Ecosystems (2022)Public Value in Public Servic…Service Research Priorities: Designing Sustainable Service Ecosystems (2021)Service Research Priorities: …Design for experience – a public service design approach in the age of digitalization (2021)Design for experience – a pub…A bibliometric review of service ecosystems research: current status and future directions (2021)A bibliometric review of serv…Leveraging service design for healthcare transformation: toward people-centered, integrated, and technology-enabled healthcare systems (2020)Leveraging service design for…Governance-as-legitimacy: are ecosystems replacing networks? (2020)Governance-as-legitimacy: are…Coproduction and cocreation in public care services: a systematic review (2020)Coproduction and cocreation i…A service ecosystem perspective on the diffusion of sustainability-oriented user innovations (2020)A service ecosystem perspecti…Leveraging service design as a multidisciplinary approach to service innovation (2019)Leveraging service design as …Debate: If citizen participation is so important, why has it not been achieved? (2019)Debate: If citizen participat…Conflicts fostering understanding of value co-creation and service systems transformation in complex public service systems (2019)Conflicts fostering understan…A designerly way of analyzing the customer experience (2018)A designerly way of analyzing…Social Choice and Individual Values. (1951)Organizational Learning (1988)The Management of Innovation (1994)The “new public management” in the 1980s: Variations on a theme (1995)The New Governance: Governing without Government (1996)Governance as theory: five propositions (1998)The Social Construction of Reality: A Treatise in the Sociology of Knowledge. (1967)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Atmospherics as a Marketing Tool (1974)A Service‐Orientated Approach to Marketing of Services (1978)The Nature and Determinants of Customer Expectations of Service (1993)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)The Presentation of Self in Everyday Life. (1956)The Constitution of Society. Outline of the Theory of Structuration (1984)Social Theory of International Politics (1999)Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations (2000)The Interpretation of Cultures (2017)Managing the co-creation of value (2007)Customer Engagement (2011)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)Institutionalized Organizations: Formal Structure as Myth and Ceremony (1977)Manifesto for a Relational Sociology (1997)Gender, Crime, and Desistance: Toward a Theory of Cognitive Transformation (2002)When Flexible Routines Meet Flexible Technologies: Affordance, Constraint, and the Imbrication of Human and Material Agencies1 (2011)Distinction: A Social Critique of the Judgement of Taste* (2018)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Economic Action and Social Structure: The Problem of Embeddedness (1985)Institutions, Institutional Change and Economic Performance (1990)S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM (2016)Service-dominant logic 2025 (2016)Designing conceptual articles: four approaches (2020)Benefits, Adoption Barriers and Myths of Open Data and Open Government (2012)Algorithm appreciation: People prefer algorithmic to human judgment (2019)Delphi Technique in Health Sciences: A Map (2020)Experience-based Co-design and Healthcare Improvement: Realizing Participatory Design in the Public Sector (2015)Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment? (2016)What is co-creation? An interactional creation framework and its implications for value creation (2017)
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References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1991A PUBLIC MANAGEMENT FOR ALL SEASONS?9,822 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 1998What Is Agency?6,156 cited
  • 2008Co-creation and the new landscapes of design5,552 cited
  • 1992A Theory of Structure: Duality, Agency, and Transformation5,297 cited
  • 2015Institutions and axioms: an extension and update of service-dominant logic3,692 cited
  • 2004The wisdom of crowds: why the many are smarter than the few and how collective wisdom shapes business, economies, societies and nations2,925 cited
  • 1985Problems and Strategies in Services Marketing2,819 cited
  • 2012Critical service logic: making sense of value creation and co-creation2,577 cited
  • 1996Creating public value: strategic management in government2,551 cited
  • 2014A Systematic Review of Co-Creation and Co-Production: Embarking on the social innovation journey2,330 cited
  • 1977Breaking Free from Product Marketing2,056 cited
  • 2006The New Public Governance? 12,039 cited
  • 1983Classifying Services to Gain Strategic Marketing Insights1,994 cited

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2006
Service-dominant logic: reactions, reflections and refinements
1,868 cited

Cited by

  • 2021Service Research Priorities: Designing Sustainable Service Ecosystems202 cited
  • 2020Leveraging service design for healthcare transformation: toward people-centered, integrated, and technology-enabled healthcare systems186 cited
  • 2021Design for experience – a public service design approach in the age of digitalization174 cited
  • 2019Leveraging service design as a multidisciplinary approach to service innovation112 cited
  • 2020A service ecosystem perspective on the diffusion of sustainability-oriented user innovations101 cited
  • 2019Conflicts fostering understanding of value co-creation and service systems transformation in complex public service systems86 cited
  • 2023Public value creation mechanisms in the context of public service logic: an integrated conceptual framework83 cited
  • 2023Advancing Public Service Logic: moving towards an ecosystemic framework for value creation in the public service context81 cited
  • 2020Governance-as-legitimacy: are ecosystems replacing networks?69 cited
  • 2021A bibliometric review of service ecosystems research: current status and future directions56 cited
  • 2020Coproduction and cocreation in public care services: a systematic review47 cited
  • 2019Debate: If citizen participation is so important, why has it not been achieved?45 cited
  • 2022Public Value in Public Service Ecosystems43 cited
  • 2024Elements of the Theory of Cycle of Money without Enforcement Savings40 cited
  • 2018A designerly way of analyzing the customer experience38 cited
  • 2024The Cycle of Money - Escape Savings and the Minimum Financial Liquidity37 cited