References

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• 2001Consumer perceived value: The development of a multiple item scale6,635 cited
• 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
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• 1997Customer value: The next source for competitive advantage4,662 cited
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• 1995Relationship Marketing of Services--Growing Interest, Emerging Perspectives3,167 cited
• 1994Does Competitive Environment Moderate the Market Orientation-Performance Relationship?2,621 cited
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• 2002Understanding Relationship Marketing Outcomes2,299 cited
• 2003Hedonic shopping motivations2,290 cited
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• 1994CITIZENSHIP BEHAVIOR AND SOCIAL EXCHANGE.1,926 cited
• 1996Social exchange in organizations: Perceived organizational support, leader–member exchange, and employee reciprocity.