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Determinants of subscriptions to communications service bundles and their effects on customer retention in Korea
16 references·3 citing·41 second hop
Determinants of subscriptions to communications service bundles and their effects on customer retention in Korea (2018)Determinants of subscriptions to communic…Understanding perceived risks in mobile payment acceptance (2015)Understanding perceived risks…Value-based Adoption of Mobile Internet: An empirical investigation (2005)Value-based Adoption of Mobil…The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services (2004)The effects of customer satis…Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Customer perceived value, sat…Bundling as an Entry Barrier (2004)Bundling as an Entry BarrierScaling Procedures: Issues and Applications (2003)Scaling Procedures: Issues an…Predicting e-services adoption: a perceived risk facets perspective (2003)Predicting e-services adoptio…Consumer Switching Costs: A Typology, Antecedents, and Consequences (2003)Consumer Switching Costs: A T…Strategic Bundling of Products and Prices: A New Synthesis for Marketing (2002)Strategic Bundling of Product…Tying, Investment, and the Dynamic Leverage Theory (2001)Tying, Investment, and the Dy…The impact of switching costs on the customer satisfaction‐loyalty link: mobile phone service in France (2001)The impact of switching costs…The effects of price bundling on consumer evaluations of product offerings (1999)The effects of price bundling…Bundling as a strategy for new product introduction: Effects on consumers' reservation prices for the bundle, the new product, and its tie-in (1995)Bundling as a strategy for ne…The Price Bundling of Services: A Normative Framework (1987)The Price Bundling of Service…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Commodity Bundling and the Burden of Monopoly (1976)Commodity Bundling and the Bu…Subscriber retention management: SRM framework and future research agenda (2024)Subscriber retention manageme…A neural network-based predictive decision model for customer retention in the telecommunication sector (2024)A neural network-based predic…A Machine Learning Model for Personalized Tariff Plan based on Customer’s Behavior in the Telecom Industry (2022)A Machine Learning Model for …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)The analysis of antecedents of customer loyalty in the Turkish mobile telecommunication market (2005)How quality, value, image, and satisfaction create loyalty at a Chinese telecom (2008)Trust and Satisfaction, Two Stepping Stones for Successful E-Commerce Relationships: A Longitudinal Exploration (2008)Satisfaction: a behavioral perspective on the consumer (2010)Prospect Theory: An Analysis of Decision under Risk (1979)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services (2009)Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement (2010)Structural equation modeling in practice: A review and recommended two-step approach. (1988)eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty (2006)Evaluation of Structural Equation Models Using the Partial Least Squares (PLS) Approach (2009)Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China (2009)Diffusion of Innovations 1 (2019)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)The influence of satisfaction, trust and switching barriers on customer retention in a continuous purchasing setting (2003)User Acceptance of Information Technology: Toward A Unified View1 (2003)Why people use social networking sites: An empirical study integrating network externalities and motivation theory (2011)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Factors influencing acceptance of technology for aging in place: A systematic review (2014)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)A meta-analysis of the technology acceptance model (2006)Technology acceptance model: a literature review from 1986 to 2013 (2014)Prospect theory: An analysis of decision under risk (1988)Perspectives in supply chain risk management (2006)Leadership training design, delivery, and implementation: A meta-analysis. (2017)PRODUCT DESIGN AND DEVELOPMENT (2018)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)The Contributions of the Economics of Information to Twentieth Century Economics (2000)Information and the Change in the Paradigm in Economics (2002)Supplier selection and order lot sizing modeling: A review (2006)A Psychometric Toolbox for Testing Validity and Reliability (2007)Hierarchical Latent Variable Models in PLS-SEM: Guidelines for Using Reflective-Formative Type Models (2012)Factor Analysis as a Tool for Survey Analysis (2021)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2003Predicting e-services adoption: a perceived risk facets perspective3,346 cited
  • 2003Scaling Procedures: Issues and Applications2,091 cited
  • 2005Value-based Adoption of Mobile Internet: An empirical investigation2,084 cited
  • 2004Customer perceived value, satisfaction, and loyalty: The role of switching costs2,039 cited
  • 2003Consumer Switching Costs: A Typology, Antecedents, and Consequences1,857 cited
  • 1976Commodity Bundling and the Burden of Monopoly1,544 cited
  • 2004The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services970 cited
  • 2001The impact of switching costs on the customer satisfaction‐loyalty link: mobile phone service in France885 cited
  • 2002Strategic Bundling of Products and Prices: A New Synthesis for Marketing788 cited
  • 1987The Price Bundling of Services: A Normative Framework607 cited
  • 2004Bundling as an Entry Barrier534 cited
  • 2015Understanding perceived risks in mobile payment acceptance390 cited
  • 2001Tying, Investment, and the Dynamic Leverage Theory305 cited
  • 1999The effects of price bundling on consumer evaluations of product offerings

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201 cited
  • 1995Bundling as a strategy for new product introduction: Effects on consumers' reservation prices for the bundle, the new product, and its tie-in134 cited
  • Cited by

    • 2022A Machine Learning Model for Personalized Tariff Plan based on Customer’s Behavior in the Telecom Industry19 cited
    • 2024A neural network-based predictive decision model for customer retention in the telecommunication sector14 cited
    • 2024Subscriber retention management: SRM framework and future research agenda10 cited