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Let me entertain you – Increasing overall store satisfaction through digital signage in retail waiting areas

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References

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1998Effects of waiting on the satisfaction with the service: Beyond objective time measures344 cited
1990

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Models of psychological time.

310 cited

2007Waiting time influence on the satisfaction‐loyalty relationship in services307 cited

1997Vividness Effects: A Resource‐Matching Perspective304 cited

Cited by

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2020How do consumers process digital display ads in-store? The effect of location, content, and goal relevance24 cited
2020The Psychology of Queuing23 cited
2020Book belly band as a visual cue: Assessing its impact on consumers’ in-store responses22 cited
2020Site Selection of Digital Signage in Beijing: A Combination of Machine Learning and an Empirical Approach21 cited
2020Harnessing the waiting experience: anticipation, expectations and WOM21 cited
2018Research Directions for Digital Signage Systems in Retail20 cited
2022The physical frictionless experience: a slippery slope for experience memorability of retail services?15 cited
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2021The neglected unity-in-variety principle: A holistic rather than a single-factor approach in conceptualising a visual merchandise display10 cited
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2024So cute, I could wait: the effect of cuteness on consumer patience7 cited