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BRAND IMAGE, CUSTOMER SATISFACTION DAN CUSTOMER LOYALTY JARINGAN SUPERMARKET SUPERINDO DI SURABAYA
16 references·1 citing·42 second hop
BRAND IMAGE, CUSTOMER SATISFACTION DAN CUSTOMER LOYALTY JARINGAN SUPERMARKET SUPERINDO DI SURABAYA (2019)BRAND IMAGE, CUSTOMER SATISFACTION DAN CU…Impact of Service Quality and Customer Satisfaction on Customer Loyalty: A Case Study in a Private Hospital in Indonesia (2017)Impact of Service Quality and…Regional effects on customer satisfaction with restaurants (2013)Regional effects on customer …Effects of Cuisine Experience, Psychological Well-Being, and Self-Health Perception on the Revisit Intention of Hot Springs Tourists (2012)Effects of Cuisine Experience…Brand image strategy affects brand equity after M&A (2011)Brand image strategy affects …Attitudes and Opinions (2005)Attitudes and OpinionsCustomer satisfaction should not be the only goal (2004)Customer satisfaction should …The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis (2003)The asymmetric relationship b…Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Tourism image, evaluation var…Repeaters' behavior at two distinct destinations (2001)Repeaters' behavior at two di…Measuring the relationship between firm perceived quality and customer satisfaction and its influence on purchase intentions (2001)Measuring the relationship be…Strategic Brand Management: Building, Measuring, and Managing Brand Equity. (2000)Strategic Brand Management: B…Secrets of Customer Relationship Management (2000)Secrets of Customer Relations…Quality, satisfaction and behavioral intentions (2000)Quality, satisfaction and beh…A measure of service quality for retail stores: Scale development and validation (1996)A measure of service quality …AMA Handbook for Customer Satisfaction (1994)AMA Handbook for Customer Sat…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …The Effort to Increase Loyalty through Brand Image, Brand Trust, and Satisfaction as Intervening Variables (2021)The Effort to Increase Loyalt…Building Strong Brands (1995)The Effect of Corporate Social Responsibility on Customer Donations to Corporate-Supported Nonprofits (2004)Brands and Branding: Research Findings and Future Priorities (2006)Influencer Marketing: How Message Value and Credibility Affect Consumer Trust of Branded Content on Social Media (2018)Importance-Performance Analysis (1977)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Perceptions of Chinese restaurants in the U.S.: What affects customer satisfaction and behavioral intentions? (2008)Workspace satisfaction: The privacy-communication trade-off in open-plan offices (2013)Importance-Performance Analysis based SWOT analysis (2016)A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Marketing management: analysis. planning. implementation and control (2000)The core of heritage tourism (2003)Antecedents of revisit intention (2006)The antecedents of memorable tourism experiences: The development of a scale to measure the destination attributes associated with memorable experiences (2014)Understanding Attitudes and Predicting Social Behavior (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. 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(2006)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Mediating, Interactive, and Non‐linear Effects in Service Quality and Satisfaction with Services Research (2002)Towards a holistic perspective of customer relationship management (CRM) implementation: A case study of the Housing and Development Board, Singapore (2006)THE EFFECT OF SERVICE QUALITY, PERCEIVED VALUE AND MEDIATING EFFECT OF BRAND IMAGE ON BRAND TRUST (2020)Rudimentary determinants of attitudes: Classical conditioning is more effective when prior knowledge about the attitude stimulus is low than high (1992)Developing a Scale to Measure Students’ Attitudes toward Chemistry Lessons (2008)Who trusts? Race, gender, and the September 11 rally effect among young adults (2008)
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References

  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 2000Strategic Brand Management: Building, Measuring, and Managing Brand Equity.3,261 cited
  • 2000Quality, satisfaction and behavioral intentions2,686 cited
  • 1996A measure of service quality for retail stores: Scale development and validation1,921 cited
  • 2001Tourism image, evaluation variables and after purchase behaviour: inter-relationship1,879 cited
  • 2001Repeaters' behavior at two distinct destinations856 cited
  • 2003The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis780 cited
  • 2004Customer satisfaction should not be the only goal327 cited
  • 2005Attitudes and Opinions295 cited
  • 2000Secrets of Customer Relationship Management185 cited
  • 2011Brand image strategy affects brand equity after M&A174 cited
  • 2012Effects of Cuisine Experience, Psychological Well-Being, and Self-Health Perception on the Revisit Intention of Hot Springs Tourists153 cited
  • 2001Measuring the relationship between firm perceived quality and customer satisfaction and its influence on purchase intentions139 cited
  • 1994AMA Handbook for Customer Satisfaction89 cited

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2017
Impact of Service Quality and Customer Satisfaction on Customer Loyalty: A Case Study in a Private Hospital in Indonesia
50 cited
  • 2013Regional effects on customer satisfaction with restaurants36 cited
  • Cited by

    • 2021The Effort to Increase Loyalty through Brand Image, Brand Trust, and Satisfaction as Intervening Variables28 cited