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Expanding Servicescape Dimensions with Safety: An Exploratory Study

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References

1984Content Analysis: An Introduction to its Methodology.24,312 cited
1943A theory of human motivation.21,512 cited
1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,537 cited
1993River Magic: Extraordinary Experience and the Extended Service Encounter2,572 cited
2000Revealing the Vulnerability of People and Places: A Case Study of Georgetown County, South Carolina1,459 cited
1998Influence of terrorism risk on foreign tourism decisions1,015 cited
1996The effect of the servicescape on customers’ behavioral intentions in leisure service settings861 cited
2011An expanded servicescape perspective599 cited
1996The Effects of the Service Environment on Affect and Consumer Perception of Waiting Time: An Integrative Review and Research Propositions512 cited
2008Servicescape and loyalty intentions: an empirical investigation360 cited
1987The Services challenge : integrating for competitive advantage309 cited
2011Servicescape cues and customer behavior: a systematic literature review and research agenda286 cited
2004It’s all at the mall: exploring adolescent girls’ experiences268 cited

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1997Twisting servicescapes: diversion of the physical environment in a re‐appropriation process201 cited

2012Effects of e‐servicescape on consumers' flow experiences148 cited

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2021How Does Service Environment Enhance Consumer Loyalty in the Sport Fitness Industry? The Role of Servicescape, Cosumption Motivation, Emotional and Flow Experiences39 cited
2020The Impact of Social Servicescape Factors on Customers’ Satisfaction and Repurchase Intentions in Mid-Range Restaurants in Baltic States34 cited
2023Effects of Servicescapes on Interaction Quality, Service Quality, and Behavioral Intention in a Healthcare Setting22 cited
2025Reimagining the servicescape: a systematic review and multi-stakeholderconceptual framework17 cited
2023Servicescape design: balancing physical and psychological safety14 cited
2021Re-Investigating the Roles of Green Service-scape to Improve Tourism Performance Marketing Service Dominant Logic Perspective: A Literature Review12 cited
2020Toward a Luxury Service Value Taxonomy: Empirical Evidence and Future Directions10 cited
2020Word-of-mouth, servicescapes and the impact on brand effects10 cited
2023Servicescape insights in place of birth: from restorative servicescapes to co-curated transformative places8 cited
2022Designing Servicescape and Experience with Art: Learnings from The d’Arenberg Cube, Australia8 cited