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Multi-sided marketplaces and the transformation of retail: A service systems perspective

16 references·16 citing·47 second hopsampled

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References

2010Customer Engagement Behavior: Theoretical Foundations and Research Directions3,536 cited
2007Managing the co-creation of value3,467 cited
2014How Smart, Connected Products Are Transforming Competition2,600 cited
2015From Multi-Channel Retailing to Omni-Channel Retailing2,598 cited
2017The forthcoming Artificial Intelligence (AI) revolution: Its impact on society and firms1,865 cited
2016Platform Revolution: How Networked Markets Are Transforming the Economy--and How to Make Them Work for You1,814 cited
2013Data Science and its Relationship to Big Data and Data-Driven Decision Making1,569 cited
2007Fundamentals of service science1,359 cited
2007Steps toward a science of service systems1,263 cited
2017The Future of Retailing1,192 cited
2016Networks, platforms, and strategy: Emerging views and next steps1,108 cited
2004Channel Conflict and Coordination in the E‐Commerce Age1,038 cited
2015Multi-Sided Platforms1,007 cited
2009Service Design for Experience-Centric Services961 cited
2014Challenges and solutions for marketing in a digital era767 cited

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2008

The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value

732 cited

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