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Get the right mix of bricks & clicks.
0 references·16 citing·55 second hopsampled
Get the right mix of bricks & clicks. (2001)Get the right mix of bricks & clicks.Disruptive Innovation: An Intellectual History and Directions for Future Research (2018)Disruptive Innovation: An Int…Toward a three-dimensional framework for omni-channel (2017)Toward a three-dimensional fr…Does relationship marketing matter in online retailing? A meta-analytic approach (2015)Does relationship marketing m…The progression of online trust in the multi-channel retailer context and the role of product uncertainty (2012)The progression of online tru…Customer Satisfaction and Loyalty in E-Markets: A PLS Path Modeling Approach (2011)Customer Satisfaction and Loy…Crafting Integrated Multichannel Retailing Strategies (2010)Crafting Integrated Multichan…Consumer Value Co-creation in a Hybrid Commerce Service-Delivery System (2010)Consumer Value Co-creation in…Reciprocal Effects Between Multichannel Retailers’ Offline and Online Brand Images (2009)Reciprocal Effects Between Mu…Winners and Losers in a Major Price War (2008)Winners and Losers in a Major…Trust transference in brick and click retailers: An investigation of the before-online-visit phase (2006)Trust transference in brick a…Service Quality in Multichannel Services Employing Virtual Channels (2006)Service Quality in Multichann…Critical success factors for a customer relationship management strategy (2006)Critical success factors for …The role of dynamic capabilities in e-business transformation (2003)The role of dynamic capabilit…A Resource-based View of Strategic Alliances and Firm Value in the Electronic Marketplace (2003)A Resource-based View of Stra…The role of intermediaries in electronic marketplaces: developing a contingency model (2002)The role of intermediaries in…An Exploratory Comparison of Electronic Commerce Adoption in Large and Small Enterprises (2002)An Exploratory Comparison of …A Theory of Cognitive Dissonance (1957)Understanding Attitudes and Predicting Social Behavior (1980)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Assessing the Self-service Technology Encounters: Development and Validation of SSTQUAL Scale (2011)The role of social network websites in the consumer–brand relationship (2014)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The effect of offline brand trust and perceived internet confidence on online shopping intention in the integrated multi‐channel context (2009)The effects of blogger recommendations on customers’ online shopping intentions (2013)Trust transfer in social media brand communities: The role of consumer engagement (2018)Information Systems Success: The Quest for the Dependent Variable (1992)The Commitment-Trust Theory of Relationship Marketing (1994)Whence Consumer Loyalty? 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K. (2009). Case study research: Design and methods (4th Ed.). Thousand Oaks, CA: Sage. (2013)Channel integration quality, perceived fluency and omnichannel service usage: The moderating roles of internal and external usage experience (2018)Conceptualization of omnichannel customer experience and its impact on shopping intention: A mixed-method approach (2019)Consumer decision‐making in omnichannel retailing: Literature review and future research agenda (2020)The External Control of Organizations: A Resource Dependence Perspective (1979)The System of Professions (1988)Architectural Innovation: The Reconfiguration of Existing Product Technologies and the Failure of Established Firms (1990)A literature review of disruptive innovation: What it is, how it works and where it goes (2020)Managing Technological, Sociopolitical, and Institutional Change in the New Normal (2020)Digital entrepreneurship: The role of entrepreneurial orientation and digitalization for disruptive innovation (2023)
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  • 2018Disruptive Innovation: An Intellectual History and Directions for Future Research789 cited
  • 2006Service Quality in Multichannel Services Employing Virtual Channels443 cited
  • 2017Toward a three-dimensional framework for omni-channel400 cited
  • 2010Crafting Integrated Multichannel Retailing Strategies352 cited
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  • 2006Trust transference in brick and click retailers: An investigation of the before-online-visit phase259 cited
  • 2015Does relationship marketing matter in online retailing? A meta-analytic approach247 cited
  • 2003The role of dynamic capabilities in e-business transformation247 cited
  • 2003A Resource-based View of Strategic Alliances and Firm Value in the Electronic Marketplace245 cited
  • 2009Reciprocal Effects Between Multichannel Retailers’ Offline and Online Brand Images236 cited
  • 2002An Exploratory Comparison of Electronic Commerce Adoption in Large and Small Enterprises221 cited
  • 2011Customer Satisfaction and Loyalty in E-Markets: A PLS Path Modeling Approach190 cited
  • 2012The progression of online trust in the multi-channel retailer context and the role of product uncertainty189 cited
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The role of intermediaries in electronic marketplaces: developing a contingency model
179 cited
  • 2008Winners and Losers in a Major Price War172 cited
  • 2010Consumer Value Co-creation in a Hybrid Commerce Service-Delivery System171 cited