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Actors’ Dynamic Value Co-creation and Co-destruction Behavior in Service Systems: A Structured Literature Review
16 references·0 citing·39 second hopsampled
Actors’ Dynamic Value Co-creation and Co-destruction Behavior in Service Systems: A Structured Literature Review (2020)Actors’ Dynamic Value Co-creation and Co-…Institutions and axioms: an extension and update of service-dominant logic (2015)Institutions and axioms: an e…Critical service logic: making sense of value creation and co-creation (2012)Critical service logic: makin…Value co-creation in service logic: A critical analysis (2011)Value co-creation in service …Co-creation and co-destruction: A practice-theory based study of interactive value formation (2011)Co-creation and co-destructio…Not always co‐creation: introducing interactional co‐destruction of value in service‐dominant logic (2010)Not always co‐creation: intro…It's all B2B…and beyond: Toward a systems perspective of the market (2010)It's all B2B…and beyond: Towa…Expanding understanding of service exchange and value co-creation: a social construction approach (2010)Expanding understanding of se…Virtual Customer Environments: Testing a Model of Voluntary Participation in Value Co‐creation Activities (2009)Virtual Customer Environments…On value and value co-creation: A service systems and service logic perspective (2008)On value and value co-creatio…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Fundamentals of service science (2007)Fundamentals of service scien…Creating value-in-use through marketing interaction: the exchange logic of relating, communicating and knowing (2006)Creating value-in-use through…Co-creation experiences: The next practice in value creation (2004)Co-creation experiences: The …Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Analyzing the Past to Prepare for the Future: Writing a Literature Review (2002)Analyzing the Past to Prepare…Factors Affecting Trust in Market Research Relationships (1993)Factors Affecting Trust in Ma…The Social Construction of Reality: A Treatise in the Sociology of Knowledge. (1967)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)An Inquiry into the Nature and Causes of the Wealth of Nations (1776)The Strength of Weak Ties (1973)Service-dominant logic 2025 (2016)Effects of COVID-19 on business and research (2020)Judgment under Uncertainty: Heuristics and Biases (1974)Economic Action and Social Structure: The Problem of Embeddedness (1985)Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)The Commitment-Trust Theory of Relationship Marketing (1994)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)From value chain to value constellation: designing interactive strategy. (1993)Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy (2023)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)The experience economy: work is theatre & every business a stage (1999)Co‐creating unique value with customers (2004)Consumer engagement in a virtual brand community: An exploratory analysis (2011)Customer Engagement (2011)Information Systems Success: The Quest for the Dependent Variable (1992)Strategies for Theorizing from Process Data (1999)Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)Does Gamification Work? -- A Literature Review of Empirical Studies on Gamification (2014)Literature review as a research methodology: An overview and guidelines (2019)Service-dominant logic: reactions, reflections and refinements (2006)Managing the co-creation of value (2007)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Institutions, Institutional Change and Economic Performance (1990)S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM (2016)Designing conceptual articles: four approaches (2020)Value co-creation: concept and measurement (2014)Service Research Priorities in a Rapidly Changing Context (2015)Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment? (2016)
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References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 2002Analyzing the Past to Prepare for the Future: Writing a Literature Review7,440 cited
  • 2004Co-creation experiences: The next practice in value creation6,502 cited
  • 2015Institutions and axioms: an extension and update of service-dominant logic3,692 cited
  • 1993Factors Affecting Trust in Market Research Relationships3,649 cited
  • 2008On value and value co-creation: A service systems and service logic perspective3,154 cited
  • 2012Critical service logic: making sense of value creation and co-creation2,577 cited
  • 2011Value co-creation in service logic: A critical analysis1,592 cited
  • 2010It's all B2B…and beyond: Toward a systems perspective of the market1,454 cited
  • 2010Expanding understanding of service exchange and value co-creation: a social construction approach1,426 cited
  • 2007Fundamentals of service science1,359 cited
  • 2009Virtual Customer Environments: Testing a Model of Voluntary Participation in Value Co‐creation Activities907 cited
  • 2011Co-creation and co-destruction: A practice-theory based study of interactive value formation899 cited
  • 2010

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Not always co‐creation: introducing interactional co‐destruction of value in service‐dominant logic
886 cited
  • 2006Creating value-in-use through marketing interaction: the exchange logic of relating, communicating and knowing800 cited
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