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The Reciprocal Role of Trust in Customer Value Co-Creation
16 references·12 citing·46 second hop
The Reciprocal Role of Trust in Customer Value Co-Creation (2020)The Reciprocal Role of Trust in Customer …Institutions and axioms: an extension and update of service-dominant logic (2015)Institutions and axioms: an e…Critical service logic: making sense of value creation and co-creation (2012)Critical service logic: makin…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Social Exchange Theory: An Interdisciplinary Review (2005)Social Exchange Theory: An In…Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate. (2005)Linking Organizational Resour…Design and Analysis: A Researcher's Handbook (2005)Design and Analysis: A Resear…The impact of initial consumer trust on intentions to transact with a web site: a trust building model (2002)The impact of initial consume…The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)The Chain of Effects from Bra…E-commerce: the role of familiarity and trust (2000)E-commerce: the role of famil…Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)Customer Evaluations of Servi…Trust: The Social Virtues and the Creation of Prosperity (1996)Trust: The Social Virtues and…Factors Affecting Trust in Market Research Relationships (1993)Factors Affecting Trust in Ma…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Measuring the Involvement Construct (1985)Measuring the Involvement Con…Generalized expectancies for interpersonal trust. (1971)Generalized expectancies for …Exchange and Power in Social Life. (1965)Exchange and Power in Social …Coffee culture unravelled: exploring the coffee shop experience model in the Vietnamese context (2024)Coffee culture unravelled: ex…Co-creation and critical factors for the development of an efficient public e-tourism system (2024)Co-creation and critical fact…Understanding the implications of value co-creation in eco-hotels: the antecedents and consequences (2023)Understanding the implication…The role of trust in tourists’ motivation to participate in co-creation (2023)The role of trust in tourists…More gain, more give? The impact of brand community value on users’ value co-creation (2023)More gain, more give? The imp…Exploring the effects of value co-creation strategies in event services on attendees’ citizenship behaviors: The roles of customer empowerment and psychological ownership (2023)Exploring the effects of valu…Building value co-creation with social media marketing, brand trust, and brand loyalty (2023)Building value co-creation wi…Trust the Facts: The Impact of Reviews’ Written Style and Subject-Focus on Peer-to-Peer Accommodation Consumption (2022)Trust the Facts: The Impact o…Promoting customer value co-creation through social capital in online brand communities: The mediating role of member inspiration (2022)Promoting customer value co-c…Morally transgressive companies and sustainable guidelines: seeking redemption or abusing trust? (2022)Morally transgressive compani…From “Human-to-Human” to “Human-to-Non-human” – Influence Factors of Artificial Intelligence-Enabled Consumer Value Co-creation Behavior (2022)From “Human-to-Human” to “Hum…Do ethics drive value co-creation behavior in online health communities? (2022)Do ethics drive value co-crea…The Commitment-Trust Theory of Relationship Marketing (1994)An Integrative Model Of Organizational Trust (1995)Not So Different After All: A Cross-Discipline View Of Trust (1998)Developing and Validating Trust Measures for e-Commerce: An Integrative Typology (2002)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Judgment under Uncertainty: Heuristics and Biases (1974)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Economic Action and Social Structure: The Problem of Embeddedness (1985)Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The Theory of Buyer Behavior (1971)An Information Processing Theory of Consumer Choice (1979)Consumer perceived value: The development of a multiple item scale (2001)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Some antecedents and outcomes of brand love (2006)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Evolving to a New Dominant Logic for Marketing (2003)Service-dominant logic: reactions, reflections and refinements (2006)Managing the co-creation of value (2007)Customer Engagement (2011)The Theory of Social and Economic Organization. (1948)The Norm of Reciprocity: A Preliminary Statement (1960)Abusive supervision and workplace deviance and the moderating effects of negative reciprocity beliefs. (2007)Assessing the growth of remote working and its consequences for effort, well‐being and work‐life balance (2017)Social Exchange Theory: A Critical Review with Theoretical Remedies (2017)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Institutions, Institutional Change and Economic Performance (1990)S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM (2016)Service-dominant logic 2025 (2016)Designing conceptual articles: four approaches (2020)Does Social Capital Have an Economic Payoff? A Cross-Country Investigation (1997)Does Culture Affect Economic Outcomes? (2006)Culture and Institutions (2015)Inequity In Social Exchange (1965)Social Capital: Its Origins and Applications in Modern Sociology (1998)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)
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References

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  • 2015Institutions and axioms: an extension and update of service-dominant logic3,692 cited
  • 1993Factors Affecting Trust in Market Research Relationships3,649 cited
  • 2000E-commerce: the role of familiarity and trust3,438 cited
  • 1998Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing2,718 cited
  • 2012Critical service logic: making sense of value creation and co-creation2,577 cited
  • 2005Design and Analysis: A Researcher's Handbook2,388 cited
  • 2005Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate.2,274 cited
  • 2002The impact of initial consumer trust on intentions to transact with a web site: a trust building model

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2,163 cited
  • 1971Generalized expectancies for interpersonal trust.1,603 cited
  • Cited by

    • 2023Building value co-creation with social media marketing, brand trust, and brand loyalty117 cited
    • 2022From “Human-to-Human” to “Human-to-Non-human” – Influence Factors of Artificial Intelligence-Enabled Consumer Value Co-creation Behavior46 cited
    • 2023Exploring the effects of value co-creation strategies in event services on attendees’ citizenship behaviors: The roles of customer empowerment and psychological ownership46 cited
    • 2022Promoting customer value co-creation through social capital in online brand communities: The mediating role of member inspiration44 cited
    • 2023The role of trust in tourists’ motivation to participate in co-creation42 cited
    • 2023More gain, more give? The impact of brand community value on users’ value co-creation29 cited
    • 2022Do ethics drive value co-creation behavior in online health communities?28 cited
    • 2022Morally transgressive companies and sustainable guidelines: seeking redemption or abusing trust?17 cited
    • 2023Understanding the implications of value co-creation in eco-hotels: the antecedents and consequences15 cited
    • 2024Co-creation and critical factors for the development of an efficient public e-tourism system13 cited
    • 2022Trust the Facts: The Impact of Reviews’ Written Style and Subject-Focus on Peer-to-Peer Accommodation Consumption13 cited
    • 2024Coffee culture unravelled: exploring the coffee shop experience model in the Vietnamese context11 cited