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Exploring Enablers of Value Co-Creation in the Healthcare Service Delivery
16 references·0 citing·39 second hop
Exploring Enablers of Value Co-Creation in the Healthcare Service Delivery (2020)Exploring Enablers of Value Co-Creation i…Institutions and axioms: an extension and update of service-dominant logic (2015)Institutions and axioms: an e…Health Care Customer Value Cocreation Practice Styles (2012)Health Care Customer Value Co…Supply chain integration and performance: The effects of long-term relationships, information technology and sharing, and logistics integration (2011)Supply chain integration and …Service as business logic: implications for value creation and marketing (2011)Service as business logic: im…Service logic revisited: who creates value? And who co‐creates? (2008)Service logic revisited: who …Managing the co-creation of value (2007)Managing the co-creation of v…Fundamentals of service science (2007)Fundamentals of service scien…Service-dominant logic: reactions, reflections and refinements (2006)Service-dominant logic: react…Creating value-in-use through marketing interaction: the exchange logic of relating, communicating and knowing (2006)Creating value-in-use through…Competing through service: Insights from service-dominant logic (2006)Competing through service: In…Co-creation experiences: The next practice in value creation (2004)Co-creation experiences: The …A definition of theory: research guidelines for different theory‐building research methods in operations management (1998)A definition of theory: resea…Relationship Marketing of Services--Growing Interest, Emerging Perspectives (1995)Relationship Marketing of Ser…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Evolving to a New Dominant Logic for Marketing (2003)Service-dominant logic: continuing the evolution (2007)Value co-creation in service logic: A critical analysis (2011)Critical service logic: making sense of value creation and co-creation (2012)The reflective practitioner: How professionals think in action (1984)The Reflective Practitioner: How Professionals Think in Action (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer Engagement (2011)Firm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)The experience economy: work is theatre & every business a stage (1999)Co‐creating unique value with customers (2004)Consumer engagement in a virtual brand community: An exploratory analysis (2011)The Service-dominant Logic of Marketing: Dialog, Debate, and Directions (2006)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Zero defections: quality comes to services. (1990)The Commitment-Trust Theory of Relationship Marketing (1994)Relational Benefits in Services Industries: The Customer's Perspective (1998)Understanding Relationship Marketing Outcomes (2002)Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand (2011)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Economic Action and Social Structure: The Problem of Embeddedness (1985)Institutions, Institutional Change and Economic Performance (1990)S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM (2016)Service-dominant logic 2025 (2016)Designing conceptual articles: four approaches (2020)An assessment of survey research in POM: from constructs to theory (1998)Comparing Response Rates from Web and Mail Surveys: A Meta-Analysis (2008)Cross-Sectional versus Longitudinal Survey Research: Concepts, Findings, and Guidelines (2008)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys12,220 cited
  • 2004Co-creation experiences: The next practice in value creation6,502 cited
  • 2015Institutions and axioms: an extension and update of service-dominant logic3,692 cited
  • 2007Managing the co-creation of value3,467 cited
  • 1995Relationship Marketing of Services--Growing Interest, Emerging Perspectives3,167 cited
  • 2006Service-dominant logic: reactions, reflections and refinements1,868 cited
  • 2008Service logic revisited: who creates value? And who co‐creates?1,844 cited
  • 2006Competing through service: Insights from service-dominant logic1,704 cited
  • 2007Fundamentals of service science1,359 cited
  • 2011Supply chain integration and performance: The effects of long-term relationships, information technology and sharing, and logistics integration1,253 cited
  • 2012Health Care Customer Value Cocreation Practice Styles1,112 cited
  • 1998A definition of theory: research guidelines for different theory‐building research methods in operations management1,040 cited

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2011
Service as business logic: implications for value creation and marketing
895 cited
  • 2006Creating value-in-use through marketing interaction: the exchange logic of relating, communicating and knowing800 cited
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