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Improving the design of urban transport experience with people with disabilities
16 references·9 citing·34 second hop
Improving the design of urban transport experience with people with disabilities (2020)Improving the design of urban transport e…Critical service logic: making sense of value creation and co-creation (2012)Critical service logic: makin…Strategic management a stakeholder approach (2010)Strategic management a stakeh…Is Customer Participation in Value Creation a Double-Edged Sword? Evidence from Professional Financial Services Across Cultures (2010)Is Customer Participation in …Expanding understanding of service exchange and value co-creation: a social construction approach (2010)Expanding understanding of se…How Brand Community Practices Create Value (2009)How Brand Community Practices…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Qualitative Data Analysis with NVivo (2007)Qualitative Data Analysis wit…Managing the co-creation of value (2007)Managing the co-creation of v…Co-production and customer loyalty in financial services (2007)Co-production and customer lo…eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty (2006)eWOM: The impact of customer-…Competing through service: Insights from service-dominant logic (2006)Competing through service: In…Co-creation experiences: The next practice in value creation (2004)Co-creation experiences: The …Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Service recovery's influence on consumer satisfaction, positive word-of-mouth, and purchase intentions (2001)Service recovery's influence …Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Basics of qualitative researc…Qualitative Media Analysis (1996)Qualitative Media AnalysisStandards of fairness in the transportation literature (2025)Standards of fairness in the …Service Quality Barriers Encountered in Urban Public Transport by People with Disability in South Africa (2025)Service Quality Barriers Enco…Assessing public transport accessibility for people with physical disabilities in burgos, spain: A user-centered approach to inclusive urban mobility (2025)Assessing public transport ac…Accessibility of public transport for people with disabilities: a systematic literature review (2025)Accessibility of public trans…Spatiotemporal patterns and factors influencing metro ridership of people with disabilities (2024)Spatiotemporal patterns and f…Prioritizing Pathways Based on Satisfaction of Individuals Using Mobility Aids with Urban Road Infrastructure—Application of FSE and PROMETHEE II in Saudi Arabia (2024)Prioritizing Pathways Based o…Assessing Accessibility of Transport and Universal Access in the City of Tshwane Using Expert Opinion (2024)Assessing Accessibility of Tr…Navigating services for consumers with disabilities: a comprehensive review and conceptual framework (2023)Navigating services for consu…Healthy and Happy Citizens: The Opportunities and Challenges of Co-Producing Citizens’ Health and Well-Being in Vulnerable Neighborhoods (2023)Healthy and Happy Citizens: T…Researching Lived Experience: Human Science for an Action Sensitive Pedagogy (1990)Narrative Inquiry: Experience and Story in Qualitative Research (1999)Using thematic analysis in psychology (2006)Document Analysis as a Qualitative Research Method (2009)Seeking Qualitative Rigor in Inductive Research (2012)The Social Construction of Reality: A Treatise in the Sociology of Knowledge. (1967)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Institutions and axioms: an extension and update of service-dominant logic (2015)The reflective practitioner: How professionals think in action (1984)The Reflective Practitioner: How Professionals Think in Action (1985)Customer Engagement (2011)Firm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)The experience economy: work is theatre & every business a stage (1999)Co‐creating unique value with customers (2004)Consumer engagement in a virtual brand community: An exploratory analysis (2011)Service-dominant logic: reactions, reflections and refinements (2006)Situated Learning (1991)Situated Learning: Legitimate Peripheral Participation. (1994)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)Rigour in qualitative case-study research (2013)The Implication of Using NVivo Software in Qualitative Data Analysis: Evidence-Based Reflections (2015)The circular economy umbrella: Trends and gaps on integrating pathways (2017)A Stakeholder Framework for Analyzing and Evaluating Corporate Social Performance (1995)The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications (1995)Toward a Theory of Stakeholder Identification and Salience: Defining the Principle of who and What Really Counts (1997)
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References

  • 1998Basics of qualitative research : techniques and procedures for developing grounded theory38,622 cited
  • 2010Strategic management a stakeholder approach24,023 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 2004Co-creation experiences: The next practice in value creation6,502 cited
  • 2007Managing the co-creation of value3,467 cited
  • 2012Critical service logic: making sense of value creation and co-creation2,577 cited
  • 2007Qualitative Data Analysis with NVivo2,523 cited
  • 2009How Brand Community Practices Create Value2,441 cited
  • 2006Competing through service: Insights from service-dominant logic1,704 cited
  • 2010Expanding understanding of service exchange and value co-creation: a social construction approach1,426 cited
  • 2010Is Customer Participation in Value Creation a Double-Edged Sword? Evidence from Professional Financial Services Across Cultures1,084 cited
  • 2006eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty1,077 cited
  • 2001Service recovery's influence on consumer satisfaction, positive word-of-mouth, and purchase intentions939 cited
  • 2007

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Co-production and customer loyalty in financial services
918 cited
  • 1996Qualitative Media Analysis883 cited
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    • 2025Assessing public transport accessibility for people with physical disabilities in burgos, spain: A user-centered approach to inclusive urban mobility12 cited
    • 2024Assessing Accessibility of Transport and Universal Access in the City of Tshwane Using Expert Opinion9 cited
    • 2025Accessibility of public transport for people with disabilities: a systematic literature review9 cited
    • 2025Service Quality Barriers Encountered in Urban Public Transport by People with Disability in South Africa8 cited
    • 2024Spatiotemporal patterns and factors influencing metro ridership of people with disabilities7 cited
    • 2024Prioritizing Pathways Based on Satisfaction of Individuals Using Mobility Aids with Urban Road Infrastructure—Application of FSE and PROMETHEE II in Saudi Arabia5 cited
    • 2025Standards of fairness in the transportation literature5 cited