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Experiential Value in Multi-Actor Service Ecosystems: Scale Development and Its Relation to Inter-Customer Helping Behavior
16 references·0 citing·47 second hop
Experiential Value in Multi-Actor Service Ecosystems: Scale Development and Its Relation to Inter-Customer Helping Behavior (2021)Experiential Value in Multi-Actor Service…Customer engagement: the construct, antecedents, and consequences (2016)Customer engagement: the cons…Institutions and axioms: an extension and update of service-dominant logic (2015)Institutions and axioms: an e…Customer value co-creation behavior: Scale development and validation (2012)Customer value co-creation be…Value co-creation in service logic: A critical analysis (2011)Value co-creation in service …Customer Engagement (2011)Customer EngagementScale Development Research (2006)Scale Development ResearchValues and Behavior: Strength and Structure of Relations (2003)Values and Behavior: Strength…Making Sense of Factor Analysis (2003)Making Sense of Factor Analys…Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)Customer loyalty in e-commerc…Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology. (2001)Experiential value: conceptua…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Scale Development : Theory and Applications (1991)Scale Development : Theory an…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …A structural equation test of the value-attitude-behavior hierarchy. (1988)A structural equation test of…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Belief, Attitude, Intention a…Little Jiffy, Mark Iv (1974)Little Jiffy, Mark IvA Paradigm for Developing Better Measures of Marketing Constructs (1979)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Behavioral Consequences of Service Quality (1996)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)The influence of online product recommendations on consumers’ online choices (2004)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Understanding Customer Experience Throughout the Customer Journey (2016)The Application of Electronic Computers to Factor Analysis (1960)A Second Generation Little Jiffy (1970)An Index of Factorial Simplicity (1974)When is a correlation matrix appropriate for factor analysis? 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this work references cited by second hop

References

  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research36,736 cited
  • 1991Scale Development : Theory and Applications15,552 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 2006Scale Development Research4,072 cited
  • 2015Institutions and axioms: an extension and update of service-dominant logic3,692 cited
  • 2011Customer Engagement3,657 cited
  • 1974Little Jiffy, Mark Iv3,418 cited
  • 2002Customer loyalty in e-commerce: an exploration of its antecedents and consequences2,339 cited
  • 2003Making Sense of Factor Analysis2,167 cited
  • 2001Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology.2,165 cited
  • 1988A structural equation test of the value-attitude-behavior hierarchy.1,891 cited
  • 2016Customer engagement: the construct, antecedents, and consequences1,760 cited
  • 2012Customer value co-creation behavior: Scale development and validation1,675 cited

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2003
Values and Behavior: Strength and Structure of Relations
1,669 cited
  • 2011Value co-creation in service logic: A critical analysis1,592 cited
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