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How should intelligent agents apologize to restore trust? Interaction effects between anthropomorphism and apology attribution on trust repair
16 references·4 citing·42 second hop
How should intelligent agents apologize to restore trust? Interaction effects between anthropomorphism and apology attribution on trust repair (2021)How should intelligent agents apologize t…Communication and Persuasion: Central and Peripheral Routes to Attitude Change (2015)Communication and Persuasion:…The Uncanny Valley [From the Field] (2012)The Uncanny Valley [From the …Measurement Instruments for the Anthropomorphism, Animacy, Likeability, Perceived Intelligence, and Perceived Safety of Robots (2008)Measurement Instruments for t…The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs (2007)The Predictive Validity of Mu…Trust in Automation: Designing for Appropriate Reliance (2004)Trust in Automation: Designin…Trust and TAM in Online Shopping: An Integrated Model1 (2003)Trust and TAM in Online Shopp…Machines and Mindlessness: Social Responses to Computers (2000)Machines and Mindlessness: So…Not So Different After All: A Cross-Discipline View Of Trust (1998)Not So Different After All: A…The media equation: how people treat computers, television, and new media like real people and places (1997)The media equation: how peopl…Developing and Maintaining Trust in Work Relationships (1996)Developing and Maintaining Tr…An Integrative Model of Organizational Trust (1995)An Integrative Model of Organ…An Integrative Model Of Organizational Trust (1995)An Integrative Model Of Organ…Computers are social actors (1994)Computers are social actorsA Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…The processes of causal attribution. (1973)The processes of causal attri…The Psychology of Interpersonal Relations. (1958)The Psychology of Interperson…How warm-versus competent-toned AI apologies affect trust and forgiveness through emotions and perceived sincerity (2025)How warm-versus competent-ton…Effect of anthropomorphism and perceived intelligence in chatbot avatars of visual design on user experience: accounting for perceived empathy and trust (2025)Effect of anthropomorphism an…Trust repair in human-agent teams: the effectiveness of explanations and expressing regret (2021)Trust repair in human-agent t…Polite speech strategies and their impact on drivers’ trust in autonomous vehicles (2021)Polite speech strategies and …Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)A Theory of Social Comparison Processes (1954)Cognitive, social, and physiological determinants of emotional state. (1962)Self-serving biases in the attribution of causality: Fact or fiction? (1975)The “false consensus effect”: An egocentric bias in social perception and attribution processes (1977)The Intuitive Psychologist And His Shortcomings: Distortions in the Attribution Process (1977)The Principles of Psychology (1891)The Strength of Weak Ties (1973)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)Handbook of Positive Psychology (2001)The Concept of Mind (2006)Principles Of Gestalt Psychology (2013)Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Measuring Service Quality: A Reexamination and Extension (1992)\nThe use of partial least squares path modeling in international marketing (2009)Communication and Persuasion (1986)The Elaboration Likelihood Model of Persuasion (1986)Mood and judgment: The affect infusion model (AIM). (1995)Common Method Bias in Marketing: Causes, Mechanisms, and Procedural Remedies (2012)Influencer Marketing: How Message Value and Credibility Affect Consumer Trust of Branded Content on Social Media (2018)Advances in Consumer Research (2025)The Evolution of Cooperation (1981)Economic Action and Social Structure: The Problem of Embeddedness (1985)Institutions, Institutional Change and Economic Performance (1990)On the dimensionality of organizational justice: A construct validation of a measure. (2001)Developing and Validating Trust Measures for e-Commerce: An Integrative Typology (2002)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Psychological Safety and Learning Behavior in Work Teams (1999)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)The Limited Capacity Model of Mediated Message Processing (2000)Assessing Acceptance of Assistive Social Agent Technology by Older Adults: the Almere Model (2010)A Meta-Analysis of Factors Affecting Trust in Human-Robot Interaction (2011)Trust in Automation (2014)Human Trust in Artificial Intelligence: Review of Empirical Research (2020)Trust in leadership: Meta-analytic findings and implications for research and practice. (2002)
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References

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2,624 cited
  • 1994Computers are social actors2,147 cited
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    • 2021Polite speech strategies and their impact on drivers’ trust in autonomous vehicles83 cited
    • 2025Effect of anthropomorphism and perceived intelligence in chatbot avatars of visual design on user experience: accounting for perceived empathy and trust74 cited
    • 2025How warm-versus competent-toned AI apologies affect trust and forgiveness through emotions and perceived sincerity19 cited