References

• 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
• 1984Attractive Quality and Must-Be Quality3,436 cited
• 1986Strategic Brand Concept-Image Management2,198 cited
• 2002Country as brand, product, and beyond: A place marketing and brand management perspective1,889 cited
• 1994Extrinsic and Intrinsic Cue Effects on Perceptions of Store Brand Quality1,198 cited
• 1998How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment1,134 cited
• 2008An analytical Kano model for customer need analysis428 cited
• 2001Integrating SERVQUAL and Kano’s model into QFD for service excellence development385 cited
• 2005The refined Kano's model and its application302 cited
• 2007Integration of Kano's Model Into QFD for Multiple Product Design207 cited
• 1991Consumer evaluation perspectives of service quality: evaluation factors and two-way model of quality122 cited
• 1998Sharpening logistics customer service strategy planning by applying Kano's quality element classification120 cited
• 2018Integrating Refined Kano Model and QFD for Service Quality Improvement in Healthy Fast-Food Chain Restaurants75 cited
• 2018Analyzing Dynamic Change in Customer Requirements: An Approach Using Review-Based Kano Analysis