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How Does Service Climate Influence Hotel Employees’ Brand Citizenship Behavior? A Social Exchange and Social Identity Perspective
16 references·4 citing·45 second hop
How Does Service Climate Influence Hotel Employees’ Brand Citizenship Behavior? A Social Exchange and Social Identity Perspective (2021)How Does Service Climate Influence Hotel …Online hotel booking: The effects of brand image, price, trust and value on purchase intentions (2015)Online hotel booking: The eff…Missing link in the service profit chain: A meta-analytic review of the antecedents, consequences, and moderators of service climate. (2013)Missing link in the service p…Social Identity and the Service-Profit Chain (2009)Social Identity and the Servi…Individual-Level Cultural Values as Moderators of Perceived Organizational Support–Employee Outcome Relationships in China: Comparing the Effects of Power Distance and Traditionality (2007)Individual-Level Cultural Val…Building brand commitment: A behavioural approach to internal brand management (2005)Building brand commitment: A …Services Marketing: Integrating Customer Focus Across the Firm (2004)Services Marketing: Integrati…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Perceived organizational support: A review of the literature. (2002)Perceived organizational supp…Self-categorisation, commitment to the group and group self-esteem as related but distinct aspects of social identity (1999)Self-categorisation, commitme…Linking service climate and customer perceptions of service quality: Tests of a causal model. (1998)Linking service climate and c…Marketing Research: An Applied Orientation (1994)Marketing Research: An Applie…Social Identity Theory and the Organization (1989)Social Identity Theory and th…Organizational Citizenship Behavior: The Good Soldier Syndrome. (1988)Organizational Citizenship Be…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Marketing Management: Analysis, Planning and Control (1973)Marketing Management: Analysi…Incentive schemes and employee retention in Ethiopia’s Afar Region hotels: The mediating role of job satisfaction (2026)Incentive schemes and employe…Empirical Categorization of Factors Affecting Online Consumer Behavior of Gen Z Regarding Newly Launched Technological Products and Moderating Impact of Perceived Risk (2025)Empirical Categorization of F…Share or Not Share Knowledge: Posters Versus Lurkers in Organisational Online Knowledge Sharing and Internal Marketing (2023)Share or Not Share Knowledge:…Impact of customer participation in value co-creation on customer wellbeing: A moderating role of service climate (2023)Impact of customer participat…Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Measuring Service Quality: A Reexamination and Extension (1992)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)Stress, appraisal, and coping (1985)Stress, social support, and the buffering hypothesis. (1985)Social Exchange Theory: An Interdisciplinary Review (2005)Antecedents and consequences of employee engagement (2006)Job Engagement: Antecedents and Effects on Job Performance (2010)Stress: Appraisal and Coping (2013)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural Equations with Latent Variables. (1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)A Theory of Social Comparison Processes (1954)The Presentation of Self in Everyday Life. (1956)Emotional Labor in Service Roles: The Influence of Identity (1993)Social Identity and Self-Categorization Processes in Organizational Contexts (2000)On the meaning of work: A theoretical integration and review (2010)The Presentation of Self in Everyday Life (2023)Handbook of Industrial and Organizational Psychology. (1977)Intraclass correlations: Uses in assessing rater reliability. (1979)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Capabilities, business processes, and competitive advantage: choosing the dependent variable in empirical tests of the resource‐based view (2003)Enhancing the Effectiveness of Work Groups and Teams (2006)How low does ethical leadership flow? Test of a trickle-down model (2008)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)The Effect of a Market Orientation on Business Profitability (1990)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Evolving to a New Dominant Logic for Marketing (2003)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS. (1995)Self‐determination theory and work motivation (2005)Climate strength: a new direction for climate research. (2002)Understanding Service Convenience (2002)The Critical Incident Technique in Service Research (2004)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 1989Social Identity Theory and the Organization7,973 cited
  • 2002Perceived organizational support: A review of the literature.7,583 cited
  • 1994Marketing Research: An Applied Orientation7,087 cited
  • 1988Organizational Citizenship Behavior: The Good Soldier Syndrome.5,591 cited
  • 1973Marketing Management: Analysis, Planning and Control2,439 cited
  • 2004Services Marketing: Integrating Customer Focus Across the Firm1,781 cited
  • 1998Linking service climate and customer perceptions of service quality: Tests of a causal model.1,716 cited
  • 1999Self-categorisation, commitment to the group and group self-esteem as related but distinct aspects of social identity1,457 cited
  • 2007Individual-Level Cultural Values as Moderators of Perceived Organizational Support–Employee Outcome Relationships in China: Comparing the Effects of Power Distance and Traditionality1,124 cited
  • 2009Social Identity and the Service-Profit Chain666 cited
  • 2005Building brand commitment: A behavioural approach to internal brand management

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647 cited
  • 2015Online hotel booking: The effects of brand image, price, trust and value on purchase intentions529 cited
  • 2013Missing link in the service profit chain: A meta-analytic review of the antecedents, consequences, and moderators of service climate.386 cited
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    • 2025Empirical Categorization of Factors Affecting Online Consumer Behavior of Gen Z Regarding Newly Launched Technological Products and Moderating Impact of Perceived Risk16 cited
    • 2023Impact of customer participation in value co-creation on customer wellbeing: A moderating role of service climate15 cited
    • 2023Share or Not Share Knowledge: Posters Versus Lurkers in Organisational Online Knowledge Sharing and Internal Marketing13 cited
    • 2026Incentive schemes and employee retention in Ethiopia’s Afar Region hotels: The mediating role of job satisfaction1 cited