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Four Decades of Frontline Service Employee Research: An Integrative Bibliometric Review
16 references·0 citing·39 second hop
Four Decades of Frontline Service Employee Research: An Integrative Bibliometric Review (2021)Four Decades of Frontline Service Employe…Job demands–resources theory: Taking stock and looking forward. (2016)Job demands–resources theory:…Institutions and axioms: an extension and update of service-dominant logic (2015)Institutions and axioms: an e…Visualizing Bibliometric Networks (2014)Visualizing Bibliometric Netw…Customer Engagement (2011)Customer EngagementSoftware survey: VOSviewer, a computer program for bibliometric mapping (2009)Software survey: VOSviewer, a…The Measurement of Work Engagement With a Short Questionnaire (2006)The Measurement of Work Engag…Understanding HRM-Firm Performance Linkages: The Role of the "Strength" of the HRM System (2004)Understanding HRM-Firm Perfor…Emotional regulation in the workplace: A new way to conceptualize emotional labor. (2000)Emotional regulation in the w…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …THE BIG FIVE PERSONALITY DIMENSIONS AND JOB PERFORMANCE: A META‐ANALYSIS (1991)THE BIG FIVE PERSONALITY DIME…The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…Conservation of resources: A new attempt at conceptualizing stress. (1989)Conservation of resources: A …Research in Organizational Behavior. (1986)Research in Organizational Be…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…The Managed Heart: Commercialization of Human Feeling (1984)The Managed Heart: Commercial…Job Demands, Job Decision Latitude, and Mental Strain: Implications for Job Redesign (1979)Job Demands, Job Decision Lat…Organizational Strategy, Structure, and Process (1978)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Market Orientation: Antecedents and Consequences (1993)The Capabilities of Market-Driven Organizations (1994)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Atmospherics as a Marketing Tool (1974)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Understanding Customer Experience Throughout the Customer Journey (2016)Handbook of Industrial and Organizational Psychology. (1977)Validation of the five-factor model of personality across instruments and observers. (1987)Personality Structure: Emergence of the Five-Factor Model (1990)An Introduction to the Five‐Factor Model and Its Applications (1992)The Big Five Trait taxonomy: History, measurement, and theoretical perspectives. (1999)Grit: Perseverance and passion for long-term goals. (2007)Development of the Job Diagnostic Survey. (1975)The job demands-resources model of burnout. (2001)The Job Demands‐Resources model: state of the art (2007)CiteSpace II: Detecting and visualizing emerging trends and transient patterns in scientific literature (2005)bibliometrix : An R-tool for comprehensive science mapping analysis (2017)How to conduct a bibliometric analysis: An overview and guidelines (2021)Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)The role of personal resources in the job demands-resources model. (2007)The Meaning of Employee Engagement (2008)Towards a model of work engagement (2008)Doing Gender (1987)Rethinking authenticity in tourism experience (1999)Well-being : the foundations of hedonic psychology (1999)The Influence of Culture, Community, and the Nested‐Self in the Stress Process: Advancing Conservation of Resources Theory (2001)Self-Reports in Organizational Research: Problems and Prospects (1986)Managing Legitimacy: Strategic and Institutional Approaches (1995)Toward a knowledge‐based theory of the firm (1996)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2009Software survey: VOSviewer, a computer program for bibliometric mapping21,418 cited
  • 1989Conservation of resources: A new attempt at conceptualizing stress.18,137 cited
  • 1979Job Demands, Job Decision Latitude, and Mental Strain: Implications for Job Redesign12,591 cited
  • 1986Research in Organizational Behavior.10,897 cited
  • 1984The Managed Heart: Commercialization of Human Feeling8,746 cited
  • 1991THE BIG FIVE PERSONALITY DIMENSIONS AND JOB PERFORMANCE: A META‐ANALYSIS8,686 cited
  • 1990The Effect of a Market Orientation on Business Profitability7,973 cited
  • 2006The Measurement of Work Engagement With a Short Questionnaire7,388 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 2016Job demands–resources theory: Taking stock and looking forward.6,939 cited
  • 2015Institutions and axioms: an extension and update of service-dominant logic3,692 cited
  • 2011Customer Engagement3,657 cited
  • 2000Emotional regulation in the workplace: A new way to conceptualize emotional labor.3,497 cited
  • 2014Visualizing Bibliometric Networks

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3,356 cited
  • 2004Understanding HRM-Firm Performance Linkages: The Role of the "Strength" of the HRM System2,992 cited
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