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ActS – Service design based on human activity sets
16 references·0 citing·42 second hopsampled
ActS – Service design based on human activity sets (2021)ActS – Service design based on human acti…Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…Institutions and axioms: an extension and update of service-dominant logic (2015)Institutions and axioms: an e…Learning by Expanding (2014)Learning by ExpandingService-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Managing the co-creation of value (2007)Managing the co-creation of v…The Theory of Planned Behaviour (2004)The Theory of Planned Behavio…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Perspectives on Activity Theory (1999)Perspectives on Activity Theo…Activity theory and individual and social transformation (1999)Activity theory and individua…Customer value: The next source for competitive advantage (1997)Customer value: The next sour…Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Work and/or Fun: Measuring He…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Why we buy what we buy: A theory of consumption values (1991)Why we buy what we buy: A the…The theory of planned behavior (1991)The theory of planned behaviorThe Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Mind in Society: The Development of Higher Psychological Processes (1978)The Ecology of Human Development (1979)The Reflective Practitioner: How Professionals Think in Action (1985)Knowledge, Knowledge Work and Organizations: An Overview and Interpretation (1995)Expansive Learning at Work: Toward an activity theoretical reconceptualization (2001)Boundary Crossing and Boundary Objects (2011)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Advances in Consumer Research (2025)A theory of human motivation. (1943)Motivation and Personality (1997)Consumer perceived value: The development of a multiple item scale (2001)Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology. (2001)Customer Engagement: Exploring Customer Relationships Beyond Purchase (2012)Diffusion of Innovations 1 (2019)An approach to environmental psychology (1974)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)A Theory of the Allocation of Time (1965)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Comparative fit indexes in structural models. (1990)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Coefficient Alpha and the Internal Structure of Tests (1951)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Self-efficacy: Toward a unifying theory of behavioral change. (1977)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)Social Marketing: An Approach to Planned Social Change (1971)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)An Evolutionary Theory of Economic Change. (1983)The Theory of the Growth of the Firm (1995)The Commitment-Trust Theory of Relationship Marketing (1994)Digital transformation: A multidisciplinary reflection and research agenda (2019)Designing conceptual articles: four approaches (2020)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)
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References

  • 1991The theory of planned behavior105,156 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence19,034 cited
  • 2003Evolving to a New Dominant Logic for Marketing15,040 cited
  • 2007Service-dominant logic: continuing the evolution7,831 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,502 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey6,834 cited
  • 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,090 cited
  • 2014Learning by Expanding5,371 cited
  • 1991Why we buy what we buy: A theory of consumption values5,107 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,887 cited
  • 1997Customer value: The next source for competitive advantage4,739 cited
  • 2004The Theory of Planned Behaviour4,462 cited
  • 2015Institutions and axioms: an extension and update of service-dominant logic3,877 cited
  • 2007Managing the co-creation of value3,504 cited
  • 1999Perspectives on Activity Theory3,293 cited
  • 1999

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Activity theory and individual and social transformation
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