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What should we do to enhance your loyalty if you are (dis)satisfied with public transit service?
16 references·6 citing·38 second hop
What should we do to enhance your loyalty if you are (dis)satisfied with public transit service? (2021)What should we do to enhance your loyalty…A Theory of Cognitive Dissonance (2017)A Theory of Cognitive Dissona…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Customer value: The next source for competitive advantage (1997)Customer value: The next sour…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …An empirical assessment of the SERVQUAL scale (1992)An empirical assessment of th…Structural Equations with Latent Variables. (1991)Structural Equations with Lat…Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…Structural Equations with Latent Variables (1989)Structural Equations with Lat…Prospect theory: An analysis of decision under risk (1988)Prospect theory: An analysis …Discrete choice analysis: Theory and application to travel demand (1988)Discrete choice analysis: The…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Discrete Choice Analysis: Theory and Application to Travel Demand. (1987)Discrete Choice Analysis: The…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Prospect Theory: An Analysis of Decision under Risk (1979)Prospect Theory: An Analysis …A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Dependence or preference? Navigating public transit loyalty across heterogeneous levels of transit dependence (2025)Dependence or preference? Nav…Exploring the impact of logistics service quality on customer satisfaction, trust and loyalty in bus transport (2024)Exploring the impact of logis…Everything has changed: the impacts of the COVID-19 pandemic on the transit market in Montréal, Canada (2024)Everything has changed: the i…Analysis of passenger perception heterogeneity and differentiated service strategy for air-rail intermodal travel (2024)Analysis of passenger percept…Is the relationship between the perceived service quality and passenger loyalty linear or non-linear? A novel model-independent interpretation method is applied (2023)Is the relationship between t…Loyalty of Paratransit Users in the Era of Competition with Ride Sourcing (2021)Loyalty of Paratransit Users …Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Understanding Attitudes and Predicting Social Behavior (1980)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Risk, Ambiguity, and the Savage Axioms (1961)Judgment under Uncertainty: Heuristics and Biases (1975)The Framing of Decisions and the Psychology of Choice (1981)Exploration and Exploitation in Organizational Learning (1991)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Theory of games and economic behavior (2019)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)The case for motivated reasoning. (1990)Managing Legitimacy: Strategic and Institutional Approaches (1995)The Emerging Field of Emotion Regulation: An Integrative Review (1998)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)lavaan : An R Package for Structural Equation Modeling (2012)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Advances in prospect theory: Cumulative representation of uncertainty (1992)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)PLS-SEM: Indeed a Silver Bullet (2011)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1979Prospect Theory: An Analysis of Decision under Risk48,459 cited
  • 1988Prospect theory: An analysis of decision under risk32,475 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 2017A Theory of Cognitive Dissonance18,122 cited
  • 1989Structural Equations with Latent Variables17,500 cited
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  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1987Discrete Choice Analysis: Theory and Application to Travel Demand.5,542 cited
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  • 1988Discrete choice analysis: Theory and application to travel demand3,257 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions

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2,908 cited
  • 1992An empirical assessment of the SERVQUAL scale2,126 cited
  • Cited by

    • 2024Exploring the impact of logistics service quality on customer satisfaction, trust and loyalty in bus transport26 cited
    • 2024Everything has changed: the impacts of the COVID-19 pandemic on the transit market in Montréal, Canada17 cited
    • 2024Analysis of passenger perception heterogeneity and differentiated service strategy for air-rail intermodal travel15 cited
    • 2021Loyalty of Paratransit Users in the Era of Competition with Ride Sourcing13 cited
    • 2023Is the relationship between the perceived service quality and passenger loyalty linear or non-linear? A novel model-independent interpretation method is applied8 cited
    • 2025Dependence or preference? Navigating public transit loyalty across heterogeneous levels of transit dependence6 cited