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• 2013Identifying and ranking of strategies to implement green supply chain management in Indian manufacturing industry using Analytical Hierarchy Process141 cited
• 2007Neutral Reputation and Public Sector Organizations118 cited
• 2012TQM and organisational culture: How do they link?91 cited
• 2003An Analysis of the Integration of Strategic Sourcing and Negotiation Planning69 cited
• 2016Tingkat Kepuasan Nasabah Terhadap Kualitas Layanan Perbankan Syariah di Yogyakarta53 cited
• 2014Quality Management and Its Role in Improving Service Quality in Public Sector51 cited
• 2018Total Quality Management and Organizational Performance: A Possible Role of Organizational Culture50 cited
• 2019Operations Management45 cited
• 2012MINIMASI DEFECT PRODUK DENGAN KONSEP SIX SIGMA33 cited
• 2012An innovation-based approach for coping with increasing complexity in the global economy30 cited
• 2020Sustainable postal service design: integrating quality function deployment from the customers perspective29 cited
• 2005On customer satisfaction and financial results in the Swedish real estate market25 cited
• 2018PENGARUH TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA KARYAWAN DENGAN MEDIASI KEPUASAN KERJA20 cited
• 2021