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Measuring Student Satisfaction with Performance Enhancement Activities: Evidence from Business Education
16 references·0 citing·43 second hop
Measuring Student Satisfaction with Performance Enhancement Activities: Evidence from Business Education (2015)Measuring Student Satisfaction with Perfo…Service quality and student satisfaction: a case study on private universities in Bangladesh (2014)Service quality and student s…The relationship between customer satisfaction and service quality : a study of three service sectors in Umeå (2011)The relationship between cust…A Study on Student Satisfaction in Pakistani Universities: The Case of Bahauddin Zakariya University, Pakistan (2011)A Study on Student Satisfacti…Using the SERVQUAL Model to assess Service Quality and Customer Satisfaction. : An Empirical Study of Grocery Stores in Umeå. (2010)Using the SERVQUAL Model to a…Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China (2009)Understanding customer satisf…Insufficient discriminant validity: A comment on Bove, Pervan, Beatty, and Shiu (2009) (2009)Insufficient discriminant val…Accreditation and the Globalization of Business (2008)Accreditation and the Globali…Images, Satisfaction and Antecedents: Drivers of Student Loyalty? A Case Study of a Norwegian University College (2007)Images, Satisfaction and Ante…Measuring student satisfaction at a UK university (2006)Measuring student satisfactio…The impact of facilities on student choice of university (2003)The impact of facilities on s…Service Quality: Insights and Managerial Implications from the Frontier (1994)Service Quality: Insights and…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Operations management in service industries and the public sector (1986)Operations management in serv…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Management of service operations (1979)Management of service operati…An Experimental Study of Customer Effort, Expectation, and Satisfaction (1965)An Experimental Study of Cust…Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Importance-Performance Analysis (1977)Out of the Crisis (1982)The development of a conceptual model of student satisfaction with their experience in higher education (2008)Comparing alternative instruments to measure service quality in higher education (2009)Making sense of higher education: students as consumers and the value of the university experience (2012)Principles of Marketing (1972)Studying Student College Choice: A Three-Phase Model and the Implications for Policymakers. 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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1994Service Quality: Insights and Managerial Implications from the Frontier1,539 cited
  • 1965An Experimental Study of Customer Effort, Expectation, and Satisfaction1,180 cited
  • 2009Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China1,103 cited
  • 2009Insufficient discriminant validity: A comment on Bove, Pervan, Beatty, and Shiu (2009)914 cited
  • 2006Measuring student satisfaction at a UK university619 cited
  • 2003The impact of facilities on student choice of university433 cited
  • 2007Images, Satisfaction and Antecedents: Drivers of Student Loyalty? A Case Study of a Norwegian University College345 cited
  • 1979Management of service operations231 cited
  • 2008Accreditation and the Globalization of Business131 cited
  • 1986Operations management in service industries and the public sector89 cited
  • 2011A Study on Student Satisfaction in Pakistani Universities: The Case of Bahauddin Zakariya University, Pakistan74 cited
  • 2011The relationship between customer satisfaction and service quality : a study of three service sectors in Umeå

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72 cited
  • 2010Using the SERVQUAL Model to assess Service Quality and Customer Satisfaction. : An Empirical Study of Grocery Stores in Umeå.62 cited
  • 2014Service quality and student satisfaction: a case study on private universities in Bangladesh38 cited
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