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AI-powered chatbot communication with customers: Dialogic interactions, satisfaction, engagement, and customer behavior
16 references·2 citing·43 second hopsampled
AI-powered chatbot communication with customers: Dialogic interactions, satisfaction, engagement, and customer behavior (2022)AI-powered chatbot communication with cus…Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Consumer Brand Engagement in …Customer Engagement (2011)Customer EngagementConsumer engagement in a virtual brand community: An exploratory analysis (2011)Consumer engagement in a virt…Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Customer Engagement Behavior:…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Antecedents and consequences of employee engagement (2006)Antecedents and consequences …Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Evidence of the Effect of Trust Building Technology in Electronic Markets: Price Premiums and Buyer Behavior1 (2002)Evidence of the Effect of Tru…Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Understanding Information Sys…Developing and validating a multidimensional consumer-based brand equity scale (2001)Developing and validating a m…Machines and Mindlessness: Social Responses to Computers (2000)Machines and Mindlessness: So…Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…Measuring Brand Equity Across Products and Markets (1996)Measuring Brand Equity Across…Computers are social actors (1994)Computers are social actorsEffects of Price, Brand, and Store Information on Buyers' Product Evaluations (1991)Effects of Price, Brand, and …Social Exchange Theory (1976)Social Exchange TheoryChatGPT for Language Teaching and Learning (2023)ChatGPT for Language Teaching…ChatGPT and consumers: Benefits, Pitfalls and Future Research Agenda (2023)ChatGPT and consumers: Benefi…PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)Job Burnout (2001)The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach (2002)Job Engagement: Antecedents and Effects on Job Performance (2010)WORK ENGAGEMENT: A QUANTITATIVE REVIEW AND TEST OF ITS RELATIONS WITH TASK AND CONTEXTUAL PERFORMANCE (2011)The Norm of Reciprocity: A Preliminary Statement (1960)The Question Concerning Technology, and Other Essays (1977)Affective Computing (1997)Anthropomorphism and the social robot (2003)The mind in the machine: Anthropomorphism increases trust in an autonomous vehicle (2014)Consumers and Artificial Intelligence: An Experiential Perspective (2020)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Consumer perceived value: The development of a multiple item scale (2001)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Advances in Consumer Research (2025)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Understanding Customer Experience Throughout the Customer Journey (2016)The role of live streaming in building consumer trust and engagement with social commerce sellers (2018)Instagram and YouTube bloggers promote it, why should I buy? How credibility and parasocial interaction influence purchase intentions (2019)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Two new Later Stone Age sites from the Final Pleistocene in the Falémé Valley, eastern Senegal (2024)The theory of planned behavior (1991)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Diffusion of Innovations 1 (2019)Social Marketing: An Approach to Planned Social Change (1971)Managing the co-creation of value (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)The Commitment-Trust Theory of Relationship Marketing (1994)School Engagement: Potential of the Concept, State of the Evidence (2004)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)The Behavioral Consequences of Service Quality (1996)Digital transformation: A multidisciplinary reflection and research agenda (2019)
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References

  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives110,919 cited
  • 2003Evolving to a New Dominant Logic for Marketing15,040 cited
  • 2001Understanding Information Systems Continuance: An Expectation-Confirmation Model19,239 cited
  • 2007Service-dominant logic: continuing the evolution7,831 cited
  • 2006Antecedents and consequences of employee engagement6,038 cited
  • 1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations6,024 cited
  • 2000Machines and Mindlessness: Social Responses to Computers4,444 cited
  • 2011Customer Engagement4,036 cited
  • 2014Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation3,656 cited
  • 2010Customer Engagement Behavior: Theoretical Foundations and Research Directions3,640 cited
  • 1996Measuring Brand Equity Across Products and Markets3,631 cited
  • 1976Social Exchange Theory3,527 cited
  • 2011Consumer engagement in a virtual brand community: An exploratory analysis3,416 cited
  • 2001Developing and validating a multidimensional consumer-based brand equity scale3,069 cited
  • 1994Computers are social actors

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2,345 cited
  • 2002Evidence of the Effect of Trust Building Technology in Electronic Markets: Price Premiums and Buyer Behavior12,318 cited
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