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Tracing the Systems Turn in Service Design and Innovation: Convergence Toward Service System Transformation
16 references·0 citing·46 second hop
Tracing the Systems Turn in Service Design and Innovation: Convergence Toward Service System Transformation (2022)Tracing the Systems Turn in Service Desig…Service-dominant logic 2025 (2016)Service-dominant logic 2025Service Research Priorities in a Rapidly Changing Context (2015)Service Research Priorities i…Service Innovation: A Service-Dominant Logic Perspective1 (2015)Service Innovation: A Service…Service Innovation in the Digital Age: Key Contributions and Future Directions (2015)Service Innovation in the Dig…Institutions and axioms: an extension and update of service-dominant logic (2015)Institutions and axioms: an e…Innovation through institutionalization: A service ecosystems perspective (2014)Innovation through institutio…Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting (2011)Multilevel Service Design: Fr…Moving Forward and Making a Difference: Research Priorities for the Science of Service (2010)Moving Forward and Making a D…Service Design for Experience-Centric Services (2009)Service Design for Experience…Service Blueprinting: A Practical Technique for Service Innovation (2008)Service Blueprinting: A Pract…Innovation in services (1997)Innovation in servicesKey Concepts for New Service Development (1996)Key Concepts for New Service …Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Towards a theory of innovation in services (1986)Towards a theory of innovatio…How to Design a Service (1982)How to Design a ServiceTechnological paradigms and technological trajectories (1982)In search of useful theory of innovation (1993)Repairing innovation defectiveness in tourism (2002)Technological paradigms, regimes and trajectories: Manufacturing and service industries in a new taxonomy of sectoral patterns of innovation (2007)A review of innovation research in tourism (2009)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Developing Buyer-Seller Relationships (1987)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Designing services that deliver (1984)Evolving to a New Dominant Logic for Marketing (2003)The Experience Economy (2012)Theory of value co-creation: a systematic literature review (2014)Understanding Customer Experience Throughout the Customer Journey (2016)A Practical Guide for Policy Analysis: The Eightfold Path to More Effective Problem Solving (2019)An Evolutionary Theory of Economic Change. (1983)Who co-operates for innovation, and why (2002)The Theory of Economic Development (2003)Management Innovation (2008)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer Engagement (2011)Firm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers (2017)Customer experience: fundamental premises and implications for research (2020)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)The Strength of Weak Ties (1973)Institutions, Institutional Change and Economic Performance (1991)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Digital Content Marketing's Role in Fostering Consumer Engagement, Trust, and Value: Framework, Fundamental Propositions, and Implications (2018)Paradoxes of artificial intelligence in consumer markets: Ethical challenges and opportunities (2020)Exploration and Exploitation in Organizational Learning (1991)Sensemaking in Organizations (1996)Digital Innovation Management: Reinventing Innovation Management Research in a Digital World (2017)The digital transformation of innovation and entrepreneurship: Progress, challenges and key themes (2019)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Economic Action and Social Structure: The Problem of Embeddedness (1985)Institutions, Institutional Change and Economic Performance (1990)S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM (2016)Designing conceptual articles: four approaches (2020)Consumer Cocreation in New Product Development (2010)Value co-creation: concept and measurement (2014)
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References

  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 2015Institutions and axioms: an extension and update of service-dominant logic3,692 cited
  • 2015Service Innovation: A Service-Dominant Logic Perspective11,945 cited
  • 1997Innovation in services1,798 cited
  • 2010Moving Forward and Making a Difference: Research Priorities for the Science of Service1,545 cited
  • 2015Service Research Priorities in a Rapidly Changing Context1,469 cited
  • 2016Service-dominant logic 20251,365 cited
  • 2008Service Blueprinting: A Practical Technique for Service Innovation1,195 cited
  • 1986Towards a theory of innovation in services1,108 cited
  • 1982How to Design a Service1,077 cited
  • 2009Service Design for Experience-Centric Services961 cited
  • 2015Service Innovation in the Digital Age: Key Contributions and Future Directions957 cited
  • 1996Key Concepts for New Service Development781 cited
  • 2014Innovation through institutionalization: A service ecosystems perspective773 cited

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2011
Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting
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