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Research on Customer Behavioral Intention of Hot Spring Resorts Based on SOR Model: The Multiple Mediation Effects of Service Climate and Employee Engagement
16 references·1 citing·48 second hop
Research on Customer Behavioral Intention of Hot Spring Resorts Based on SOR Model: The Multiple Mediation Effects of Service Climate and Employee Engagement (2022)Research on Customer Behavioral Intention…Partial least squares structural equation modeling (PLS-SEM) (2014)Partial least squares structu…Employee Engagement: The Key to Improving Performance (2010)Employee Engagement: The Key …Service Design for Experience-Centric Services (2009)Service Design for Experience…Towards a model of work engagement (2008)Towards a model of work engag…Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships (2006)Are All Smiles Created Equal?…Antecedents and consequences of employee engagement (2006)Antecedents and consequences …Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate. (2005)Linking Organizational Resour…Empirical testing of a model of online store atmospherics and shopper responses (2003)Empirical testing of a model …Atmospheric qualities of online retailing (2001)Atmospheric qualities of onli…Atmospheric Affect as a Tool for Creating Value and Gaining Share of Customer (2000)Atmospheric Affect as a Tool …Linking service climate and customer perceptions of service quality: Tests of a causal model. (1998)Linking service climate and c…Putting the Service-Profit Chain to Work (1994)Putting the Service-Profit Ch…The service organization: Human resources management is crucial (1993)The service organization: Hum…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …A description of the affective quality attributed to environments. (1980)A description of the affectiv…Atmospherics as a Marketing Tool (1974)Atmospherics as a Marketing T…“I Am Here to Fly, but Better Get the Environment Right!” Passenger Response to Airport Servicescape (2022)“I Am Here to Fly, but Better…The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Central and Peripheral Routes to Advertising Effectiveness: The Moderating Role of Involvement (1983)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)The effect of web interface features on consumer online purchase intentions (2008)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)PLS-SEM: Indeed a Silver Bullet (2011)A primer on partial least squares structural equation modeling (PLS-SEM) (2014)Partial least squares structural equation modeling (PLS-SEM): A useful tool for family business researchers (2014)When to use and how to report the results of PLS-SEM (2018)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)Job Burnout (2001)Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study (2004)Job Engagement: Antecedents and Effects on Job Performance (2010)Linking job demands and resources to employee engagement and burnout: A theoretical extension and meta-analytic test. (2010)WORK ENGAGEMENT: A QUANTITATIVE REVIEW AND TEST OF ITS RELATIONS WITH TASK AND CONTEXTUAL PERFORMANCE (2011)Intrinsic Motivation and Self-Determination in Human Behavior (1985)Intrinsic Motivation and Self-Determination in Human Behavior (1988)The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. 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(1988)Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Measuring Experience Economy Concepts: Tourism Applications (2007)Engagement, telepresence and interactivity in online consumer experience: Reconciling scholastic and managerial perspectives (2009)Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes (2012)The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Self-Efficacy: The Exercise of Control (1999)Work engagement a handbook of essential theory and research (2010)Development and validation of the job crafting scale (2011)Organizational Climate and Culture (2012)Handbook of Industrial and Organizational Psychology. (1977)Intraclass correlations: Uses in assessing rater reliability. 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References

  • 2014Partial least squares structural equation modeling (PLS-SEM)11,717 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 2006Antecedents and consequences of employee engagement5,569 cited
  • 1994Putting the Service-Profit Chain to Work3,732 cited
  • 2008Towards a model of work engagement3,209 cited
  • 1974Atmospherics as a Marketing Tool2,541 cited
  • 2005Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate.2,274 cited
  • 1998Linking service climate and customer perceptions of service quality: Tests of a causal model.1,716 cited
  • 2001Atmospheric qualities of online retailing1,472 cited
  • 2003Empirical testing of a model of online store atmospherics and shopper responses1,282 cited
  • 1980A description of the affective quality attributed to environments.1,282 cited
  • 2006Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships1,050 cited
  • 2010Employee Engagement: The Key to Improving Performance962 cited
  • 2009Service Design for Experience-Centric Services961 cited
  • 2000Atmospheric Affect as a Tool for Creating Value and Gaining Share of Customer

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823 cited
  • 1993The service organization: Human resources management is crucial710 cited
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    • 2022“I Am Here to Fly, but Better Get the Environment Right!” Passenger Response to Airport Servicescape11 cited