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Adoption Factors of Digital Services—A Systematic Literature Review
16 references·1 citing·40 second hop
Adoption Factors of Digital Services—A Systematic Literature Review (2022)Adoption Factors of Digital Services—A Sy…Service Innovation: A Service-Dominant Logic Perspective1 (2015)Service Innovation: A Service…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Exploring consumer adoption of mobile payments – A qualitative study (2007)Exploring consumer adoption o…A research manifesto for services science (2006)A research manifesto for serv…Intentions to Use Mobile Services: Antecedents and Cross-Service Comparisons (2005)Intentions to Use Mobile Serv…Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Choosing among Alternative Se…User Acceptance of Information Technology: Toward A Unified View1 (2003)User Acceptance of Informatio…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Diffusion of innovations (2003)Diffusion of innovationsAn Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)An Attitudinal Model of Techn…Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Self-Service Technologies: Un…Promotion and Prevention: Regulatory Focus as A Motivational Principle (1998)Promotion and Prevention: Reg…Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality (1996)Consumer evaluations of new t…The theory of planned behavior (1991)The theory of planned behaviorUser Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)User Acceptance of Computer T…ON GOODS AND SERVICES (1977)ON GOODS AND SERVICESCross-National Findings of Factors Affecting the Acceptance of AI-Based Sustainable Fintech (2024)Cross-National Findings of Fa…The Standard Edition of the Complete Psychological Works of Sigmund Freud (1953)Work and motivation (1964)A hot/cool-system analysis of delay of gratification: Dynamics of willpower. (1999)Political conservatism as motivated social cognition. (2003)Modernization, cultural change, and democracy the human development sequence (2005)Mind, Self, and Society (2015)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy: Toward a unifying theory of behavioral change. (1977)The Legacy of the Technology Acceptance Model and a Proposal for a Paradigm Shift. (2007)Understanding Attitudes and Predicting Social Behavior (1980)Self-efficacy mechanism in human agency. (1982)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)Coefficient Alpha and the Internal Structure of Tests (1951)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Older Adults' Reasons for Using Technology while Aging in Place (2015)Diffusion of Innovations 1 (2019)Service-dominant logic: reactions, reflections and refinements (2006)Managing the co-creation of value (2007)Customer Engagement (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Institutions and axioms: an extension and update of service-dominant logic (2015)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Zero defections: quality comes to services. (1990)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Satisfaction: a behavioral perspective on the consumer (2010)Exploration and Exploitation in Organizational Learning (1991)Sensemaking in Organizations (1996)The Theory of Economic Development (2003)Digital Innovation Management: Reinventing Innovation Management Research in a Digital World (2017)The digital transformation of innovation and entrepreneurship: Progress, challenges and key themes (2019)The utilization of e‐government services: citizen trust, innovation and acceptance factors* (2005)Sociomaterial Practices: Exploring Technology at Work (2007)Socioeconomic Disparities in Health Behaviors (2010)
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References

  • 1991The theory of planned behavior90,729 cited
  • 2003User Acceptance of Information Technology: Toward A Unified View144,945 cited
  • 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models25,696 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 2003Diffusion of innovations6,722 cited
  • 1998Promotion and Prevention: Regulatory Focus as A Motivational Principle3,508 cited
  • 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters2,906 cited
  • 2015Service Innovation: A Service-Dominant Logic Perspective11,945 cited
  • 2002An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors1,895 cited
  • 2005Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies1,740 cited
  • 1996Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality1,628 cited
  • 2005Intentions to Use Mobile Services: Antecedents and Cross-Service Comparisons1,292 cited
  • 2006A research manifesto for services science1,053 cited

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2007
Exploring consumer adoption of mobile payments – A qualitative study
1,005 cited
  • 1977ON GOODS AND SERVICES840 cited
  • Cited by

    • 2024Cross-National Findings of Factors Affecting the Acceptance of AI-Based Sustainable Fintech9 cited