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Cited by

• 2001Cultural influences on total quality management adoption in Chinese enterprises: An empirical study106 cited
• 2006The modern quality movement: Origins, development and trends93 cited
• 2012TQM and organisational culture: How do they link?91 cited
• 2000Overcoming the problems associated with quality certification81 cited
• 1996The impact of total quality management on firms' responsiveness: An empirical analysis64 cited
• 1995ORGANIZATIONAL LEARNING AND CONTINUOUS IMPROVEMENT64 cited
• 1996Quality cost models and their application: A review63 cited
• 1997The Effects of Organization-Based Self-Esteem on Workplace Outcomes: An Examination of Emergency Medical Technicians50 cited
• 2019The Influence of Service Quality, Institutional Reputation, Students’ Satisfaction on Students’ Loyalty in Higher Education Institution43 cited
• 2005TQM: A change management model for market orientation42 cited
• 1997Balance Theory Applied to Service Quality: A Focus on the Organization, Provider, and Consumer Triad42 cited
• 2017Enhancing customer satisfaction through total quality management practices – an empirical examination39 cited
• 2013Quality‐Related HR Practices, Organizational Ethics, and Positive Work Attitudes: Implications for HRD31 cited