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What can satisfy customers in servitization? Service or goods innovation
16 references·0 citing·45 second hop
What can satisfy customers in servitization? Service or goods innovation (2022)What can satisfy customers in servitizati…Green process innovation, green product innovation, and corporate financial performance: A content analysis method (2019)Green process innovation, gre…Servitization: Disentangling the impact of service business model innovation on manufacturing firm performance (2013)Servitization: Disentangling …The entrepreneur–environment nexus: Uncertainty, innovation, and allocation (2010)The entrepreneur–environment …The servitization of manufacturing (2009)The servitization of manufact…Organizational innovation: The challenge of measuring non-technical innovation in large-scale surveys (2008)Organizational innovation: Th…Effect of Service Transition Strategies on Firm Value (2008)Effect of Service Transition …Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Corporate Social Responsibili…Why Do Customer Relationship Management Applications Affect Customer Satisfaction? (2005)Why Do Customer Relationship …Overcoming the Service Paradox in Manufacturing Companies (2005)Overcoming the Service Parado…Managing the transition from products to services (2003)Managing the transition from …Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…The Incumbent's Curse? Incumbency, Size, and Radical Product Innovation (2000)The Incumbent's Curse? Incumb…Dynamic capabilities and strategic management (1997)Dynamic capabilities and stra…Servitization of business: Adding value by adding services (1988)Servitization of business: Ad…A Coefficient of Agreement for Nominal Scales (1960)A Coefficient of Agreement fo…Reliability of Content Analysis: The Case of Nominal Scale Coding (1955)Reliability of Content Analys…State-of-the-art in product-service systems (2007)Product–Service Systems (PSS) business models and tactics – a systematic literature review (2014)Fifteen Years of Research on Business Model Innovation (2016)Circular business models: A review (2020)Basics of Qualitative Research (1992)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Case Study Research (2004)Boosting servitization through digitization: Pathways and dynamic resource configurations for manufacturers (2016)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Structural equation modeling in practice: A review and recommended two-step approach. (1988)What We Know and Don’t Know About Corporate Social Responsibility (2012)Corporate Sustainability: First Evidence on Materiality (2016)Corporate Social Responsibility and Firm Risk: Theory and Empirical Evidence (2018)The Nature of the Firm (1937)A resource‐based view of the firm (1984)Dynamic capabilities: what are they? (2000)Absorptive Capacity: A Review, Reconceptualization, and Extension (2002)The Theory of Economic Development (2003)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Understanding Customer Experience Throughout the Customer Journey (2016)A Natural-Resource-Based View of the Firm (1995)Toward a New Conception of the Environment-Competitiveness Relationship (1995)Redefining innovation — eco-innovation research and the contribution from ecological economics (2000)Impact of knowledge management practices on green innovation and corporate sustainable development: A structural analysis (2019)Exploring the influence of knowledge management process on corporate sustainable performance through green innovation (2020)Investigating influence of green innovation on sustainability performance: A case on Malaysian hotel industry (2020)Capitalism, Socialism and Democracy (1997)Organizational antecedents of second‐order competences (2008)Firm Innovativeness and Its Performance Outcomes: A Meta-Analytic Review and Theoretical Integration (2012)From market fixing to market-creating: a new framework for innovation policy (2016)American Economic Review (2019)Exploring the financial consequences of the servitization of manufacturing (2008)Industrial Product-Service Systems—IPS 2 (2010)The Measurement of Observer Agreement for Categorical Data (1977)Schedule for Affective Disorders and Schizophrenia for School-Age Children-Present and Lifetime Version (K-SADS-PL): Initial Reliability and Validity Data (1997)Interrater reliability: the kappa statistic (2012)Content Analysis in Consumer Research (1977)Rethinking validity and reliability in content analysis (1999)Inter-Coder Agreement for Computational Linguistics (2008)
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References

  • 1960A Coefficient of Agreement for Nominal Scales42,335 cited
  • 1997Dynamic capabilities and strategic management34,723 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2006Corporate Social Responsibility, Customer Satisfaction, and Market Value3,436 cited
  • 1988Servitization of business: Adding value by adding services2,640 cited
  • 2003Managing the transition from products to services2,328 cited
  • 1955Reliability of Content Analysis: The Case of Nominal Scale Coding1,849 cited
  • 2009The servitization of manufacturing1,541 cited
  • 2019Green process innovation, green product innovation, and corporate financial performance: A content analysis method1,379 cited
  • 2000The Incumbent's Curse? Incumbency, Size, and Radical Product Innovation1,326 cited
  • 2005Overcoming the Service Paradox in Manufacturing Companies995 cited
  • 2008Effect of Service Transition Strategies on Firm Value870 cited
  • 2010The entrepreneur–environment nexus: Uncertainty, innovation, and allocation823 cited
  • 2005Why Do Customer Relationship Management Applications Affect Customer Satisfaction?776 cited
  • 2013Servitization: Disentangling the impact of service business model innovation on manufacturing firm performance

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744 cited
  • 2008Organizational innovation: The challenge of measuring non-technical innovation in large-scale surveys662 cited
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