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Servicescape insights in place of birth: from restorative servicescapes to co-curated transformative places
16 references·1 citing·48 second hopsampled
Servicescape insights in place of birth: from restorative servicescapes to co-curated transformative places (2023)Servicescape insights in place of birth: …Service Research Priorities: Managing and Delivering Service in Turbulent Times (2021)Service Research Priorities: …Designing conceptual articles: four approaches (2020)Designing conceptual articles…Transformative service research: An agenda for the future (2012)Transformative service resear…Health Care Customer Value Cocreation Practice Styles (2012)Health Care Customer Value Co…Critical service logic: making sense of value creation and co-creation (2012)Critical service logic: makin…Value co-creation in service logic: A critical analysis (2011)Value co-creation in service …An expanded servicescape perspective (2011)An expanded servicescape pers…A Framework for Conceptual Contributions in Marketing (2011)A Framework for Conceptual Co…What’s Under Construction Here? Social Action, Materiality, and Power in Constructivist Studies of Technology and Organizing (2010)What’s Under Construction Her…It's all B2B…and beyond: Toward a systems perspective of the market (2010)It's all B2B…and beyond: Towa…Service-Dominant Logic as a Foundation for Service Science: Clarifications (2009)Service-Dominant Logic as a F…Servicescape and loyalty intentions: an empirical investigation (2008)Servicescape and loyalty inte…Social-Servicescape Conceptual Model (2003)Social-Servicescape Conceptua…The spaces of actor-network theory (1998)The spaces of actor-network t…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …The third place (1982)The third placeTransformative service research for human well-being: contextual challenges, place-based framework and SDGs (2025)Transformative service resear…The Social Construction of Reality: A Treatise in the Sociology of Knowledge. (1967)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Institutions and axioms: an extension and update of service-dominant logic (2015)An Inquiry into the Nature and Causes of the Wealth of Nations (1776)The Strength of Weak Ties (1973)Evolving to a New Dominant Logic for Marketing (2003)Service-dominant logic 2025 (2016)Effects of COVID-19 on business and research (2020)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Happiness is everything, or is it? Explorations on the meaning of psychological well-being. (1989)Development as Freedom (1999)Development as Freedom (2009)Customer Effort in Value Cocreation Activities (2015)Transformative Service Research (2015)The four pillars of tertiary student engagement and success: a holistic measurement approach (2019)The Constitution of Society. (1988)The consequences of modernity (1990)We have never been modern (1994)False Antitheses? Marxism, Nature and Actor‐Networks (2002)Understanding and representing ‘place’ in health research: A relational approach (2007)Rethinking the place brand: the interactive formation of place brands and the role of participatory place branding (2015)Institutionalized Organizations: Formal Structure as Myth and Ceremony (1977)External Control of Organizations: Resource Dependence Perspective (2011)The Materiality of Technology: An Affordance Perspective (2012)Social Construction of Communication Technology (2017)To Engage or Not to Engage with AI for Critical Judgments: How Professionals Deal with Opacity When Using AI for Medical Diagnosis (2022)The Constitution of Society. Outline of the Theory of Structuration (1984)Qualitative evaluation and research methods (1990)Theory of value co-creation: a systematic literature review (2014)International Journal of Physical Distribution and Logistics Management (1990)The Uses of Argument (2003)Understanding Customer Experience Throughout the Customer Journey (2016)Conceptualising overtourism: A sustainability approach (2020)Guidelines for advancing theory and practice through bibliometric research (2022)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Possessions and the Extended Self (1988)Literature review as a research methodology: An overview and guidelines (2019)Scientific procedures and rationales for systematic literature reviews (SPAR‐4‐SLR) (2021)Social media influencer marketing: A systematic review, integrative framework and future research agenda (2021)Value co-creation: concept and measurement (2014)Service Research Priorities in a Rapidly Changing Context (2015)Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment? (2016)
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References

  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 2012Critical service logic: making sense of value creation and co-creation2,577 cited
  • 2020Designing conceptual articles: four approaches2,209 cited
  • 2011Value co-creation in service logic: A critical analysis1,592 cited
  • 2011A Framework for Conceptual Contributions in Marketing1,538 cited
  • 2010It's all B2B…and beyond: Toward a systems perspective of the market1,454 cited
  • 2012Health Care Customer Value Cocreation Practice Styles1,112 cited
  • 2012Transformative service research: An agenda for the future996 cited
  • 1998The spaces of actor-network theory757 cited
  • 2010What’s Under Construction Here? Social Action, Materiality, and Power in Constructivist Studies of Technology and Organizing734 cited
  • 1982The third place637 cited
  • 2011An expanded servicescape perspective599 cited
  • 2003Social-Servicescape Conceptual Model576 cited
  • 2009Service-Dominant Logic as a Foundation for Service Science: Clarifications532 cited
  • 2008Servicescape and loyalty intentions: an empirical investigation360 cited

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2021
Service Research Priorities: Managing and Delivering Service in Turbulent Times
309 cited

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  • 2025Transformative service research for human well-being: contextual challenges, place-based framework and SDGs7 cited