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The impact of the internet of things on the perceived quality and customer involvement of smart product-service systems
16 references·1 citing·47 second hop
The impact of the internet of things on the perceived quality and customer involvement of smart product-service systems (2023)The impact of the internet of things on t…Digital servitization in manufacturing: A systematic literature review and research agenda (2020)Digital servitization in manu…Servitization: A contemporary thematic review of four major research streams (2019)Servitization: A contemporary…Digital servitization business models in ecosystems: A theory of the firm (2019)Digital servitization busines…Servitization: revisiting the state-of-the-art and research priorities (2017)Servitization: revisiting the…IoT powered servitization of manufacturing – an exploratory case study (2017)IoT powered servitization of …Customer engagement in service (2017)Customer engagement in serviceService Research Priorities in a Rapidly Changing Context (2015)Service Research Priorities i…The Role of Customer Engagement Behavior in Value Co-Creation (2014)The Role of Customer Engageme…Service logic revisited: who creates value? And who co‐creates? (2008)Service logic revisited: who …Case Study: A Strategic Research Methodology (2008)Case Study: A Strategic Resea…The Intersection of Organizational Identity, Knowledge, and Practice: Attempting Strategic Change Via Knowledge Grafting (2007)The Intersection of Organizat…Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet (2004)Eight types of product–servic…Understanding Service Convenience (2002)Understanding Service Conveni…THE USE OF THE CASE STUDY METHOD IN LOGISTICS RESEARCH (1996)THE USE OF THE CASE STUDY MET…Competing on the Eight Dimensions of Quality (1987)Competing on the Eight Dimens…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Environmental Concerns in the Fashion Industry: A Twin Transition With the Digital Product Passport (2025)Environmental Concerns in the…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Evolving to a New Dominant Logic for Marketing (2003)Service-dominant logic: continuing the evolution (2007)Value co-creation in service logic: A critical analysis (2011)Critical service logic: making sense of value creation and co-creation (2012)Institutions and axioms: an extension and update of service-dominant logic (2015)Case Study Research: Design and Methods (1984)Handbook of Qualitative Research (1994)Case Study Research (2004)Qualitative research method-interviewing and observation (2014)Social media metrics and analytics in marketing – S3M: A mapping literature review (2017)Operationalising AI ethics: barriers, enablers and next steps (2021)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Do Satisfied Customers Buy More? Examining Moderating Influences in a Retailing Context (2005)An empirical examination of factors influencing the intention to use mobile payment (2009)Measuring consumer perceptions of online shopping convenience (2013)Advances in Consumer Research (2025)Competitive advantage, creating and sustaining superior performance (1985)Competitive Advantage: Creating and Sustaining Superior Performance (1985)Competitive advantage: creating and sustaining superior performance (1998)Designing the Business Models for Circular Economy—Towards the Conceptual Framework (2016)Sustainable business model innovation: A review (2018)The Relevance of Circular Economy Practices to the Sustainable Development Goals (2018)Firm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers (2017)Customer experience: fundamental premises and implications for research (2020)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (1994)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM (2016)Toward a theory of customer engagement marketing (2016)Dynamic capabilities and strategic management (1997)The relationship between digitalization and servitization: The role of servitization in capturing the financial potential of digitalization (2019)Artificial intelligence in supply chain management: A systematic literature review (2020)Impact of supply chain digitalization on supply chain resilience and performance: A multi-mediation model (2023)An analysis of supply risk assessment techniques (2004)Identifying challenges in humanitarian logistics (2009)An Empirically Derived Framework of Global Supply Resiliency (2011)The Capabilities of Market-Driven Organizations (1994)Performance measurement system design (1995)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2004Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet2,458 cited
  • 2008Service logic revisited: who creates value? And who co‐creates?1,844 cited
  • 1987Competing on the Eight Dimensions of Quality1,691 cited
  • 2002Understanding Service Convenience1,613 cited
  • 2015Service Research Priorities in a Rapidly Changing Context1,469 cited
  • 2014The Role of Customer Engagement Behavior in Value Co-Creation1,219 cited
  • 2008Case Study: A Strategic Research Methodology1,045 cited
  • 2019Digital servitization business models in ecosystems: A theory of the firm1,000 cited
  • 1996THE USE OF THE CASE STUDY METHOD IN LOGISTICS RESEARCH956 cited
  • 2007The Intersection of Organizational Identity, Knowledge, and Practice: Attempting Strategic Change Via Knowledge Grafting742 cited
  • 2017Servitization: revisiting the state-of-the-art and research priorities695 cited
  • 2020Digital servitization in manufacturing: A systematic literature review and research agenda538 cited
  • 2017IoT powered servitization of manufacturing – an exploratory case study518 cited
  • 2017

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Customer engagement in service
498 cited
  • 2019Servitization: A contemporary thematic review of four major research streams485 cited
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    • 2025Environmental Concerns in the Fashion Industry: A Twin Transition With the Digital Product Passport27 cited