References

• 1987Politeness : Some Universals in Language Usage11,919 cited
• 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
• 2005The Language of Evaluation: Appraisal in English2,892 cited
• 1997Linguistic Landscape and Ethnolinguistic Vitality2,233 cited
• 1992Cross-cultural pragmatics: Requests and apologies1,695 cited
• 2000Agency and Trust Mechanisms in Consumer Satisfaction and Loyalty Judgments1,629 cited
• 2020The impact of Covid-19 pandemic on corporate social responsibility and marketing philosophy1,456 cited
• 1998A Communication-Based Marketing Model for Managing Relationships1,236 cited
• 1992Discourse Analysis for Language Teachers1,172 cited
• 1983Emerging perspectives on services marketing1,018 cited
• 1985Different cultures, different languages, different speech acts729 cited
• 2008Strengthening Customer Loyalty through Intimacy and Passion: Roles of Customer–Firm Affection and Customer–Staff Relationships in Services559 cited
• 2004Discourses in Place: Language in the Material World465 cited
• 2013Ethnography, Superdiversity and Linguistic Landscapes: Chronicles of Complexity454 cited
• 1999Discourse analysis: An introduction. By Alexandra Georgakopoulou and Dionysis Goutsos. Edinburgh: Edinburgh University Press, 1997. Pp. x, 208.