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Live streaming E-commerce platform characteristics: Influencing consumer value co-creation and co-destruction behavior
16 references·4 citing·49 second hop
Live streaming E-commerce platform characteristics: Influencing consumer value co-creation and co-destruction behavior (2024)Live streaming E-commerce platform charac…E-service quality on live streaming platforms: swift guanxi perspective (2020)E-service quality on live str…Studying customers’ resource integration by service employees in interactional value co-creation (2016)Studying customers’ resource …The value co-destruction process: a customer resource perspective (2013)The value co-destruction proc…Factors influencing Internet shopping value and customer repurchase intention (2012)Factors influencing Internet …Customer value co-creation behavior: Scale development and validation (2012)Customer value co-creation be…Critical service logic: making sense of value creation and co-creation (2012)Critical service logic: makin…Not always co‐creation: introducing interactional co‐destruction of value in service‐dominant logic (2010)Not always co‐creation: intro…Consumer Cocreation in New Product Development (2010)Consumer Cocreation in New Pr…The Effect of Corporate Social Responsibility (CSR) Activities on Companies With Bad Reputations (2006)The Effect of Corporate Socia…The impact of the online and offline features on the user acceptance of Internet shopping malls (2004)The impact of the online and …E-S-QUAL (2004)E-S-QUALThe DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)The DeLone and McLean Model o…Reflections on gaining competitive advantage through customer value (1997)Reflections on gaining compet…Customer contributions and roles in service delivery (1997)Customer contributions and ro…Impact of Sales Promotions on When, What, and How Much to Buy (1988)Impact of Sales Promotions on…Services marketing in a changing environment (1985)Services marketing in a chang…Value co-destruction behavior in peer-to-peer accommodation: evidence of dark triad, moral disengagement, and host incivility (2025)Value co-destruction behavior…User continuance intention to use social commerce livestreaming shopping based on stimulus-organism-response theory (2025)User continuance intention to…Tripartite Evolutionary Game Analysis of Product Quality Supervision in Live-Streaming E-Commerce (2024)Tripartite Evolutionary Game …Relationships among para-social interaction, perceived benefits, community commitment, and customer citizenship behavior: Evidence from a social live-streaming platform (2024)Relationships among para-soci…Information Systems Success: The Quest for the Dependent Variable (1992)Understanding Information Technology Usage: A Test of Competing Models (1995)The balanced scorecard: Translating strategy into action (1997)Design science in information systems research (2004)Design Science in Information Systems Research1 (2004)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Measuring the Involvement Construct (1985)On the Evaluation of Structural Equation Models (1988)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Evolving to a New Dominant Logic for Marketing (2003)Theory of value co-creation: a systematic literature review (2014)Measuring business model innovation: conceptualization, scale development, and proof of performance (2016)A Logit Model of Brand Choice Calibrated on Scanner Data (1983)Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Adoption of Internet banking by Australian consumers: an empirical investigation (1999)Pursuing the Value-Conscious Consumer: Store Brands versus National Brand Promotions (2001)Recent Attribution Research in Consumer Behavior: A Review and New Directions (1988)The Company and the Product: Corporate Associations and Consumer Product Responses (1997)Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility (2001)Strengthening Stakeholder–Company Relationships Through Mutually Beneficial Corporate Social Responsibility Initiatives (2008)How can corporate social responsibility activities create value for stakeholders? A systematic review (2010)Do ESG Controversies Matter for Firm Value? Evidence from International Data (2016)The Social Construction of Reality: A Treatise in the Sociology of Knowledge. (1967)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Institutions and axioms: an extension and update of service-dominant logic (2015)Managing the co-creation of value (2007)Service-dominant logic: continuing the evolution (2007)Social media engagement behaviour: a uses and gratifications perspective (2015)Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment? (2016)Co-Production and Co-Creation (2018)Customer value: The next source for competitive advantage (1997)Development of a Multi-Dimensional Scale for Measuring the Perceived Value of a Service (2002)The influence of brand image and company reputation where manufacturers market to small firms: A customer value perspective (2005)Value-Based Differentiation in Business Relationships: Gaining and Sustaining Key Supplier Status (2005)Organization and Customer: Managing Design and Coordination of Services (1989)A descriptive model of the consumer co-production process (2007)“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers (2017)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)An Updated and Streamlined Technology Readiness Index (2014)Understanding Customer Experience Throughout the Customer Journey (2016)Co-creation experiences: The next practice in value creation (2004)How Business Schools Lost Their Way (2005)The Impact of New Media on Customer Relationships (2010)Undervalued or Overvalued Customers: Capturing Total Customer Engagement Value (2010)
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References

  • 2003The DeLone and McLean Model of Information Systems Success: A Ten-Year Update11,772 cited
  • 2004E-S-QUAL3,962 cited
  • 2012Critical service logic: making sense of value creation and co-creation2,577 cited
  • 2012Customer value co-creation behavior: Scale development and validation1,675 cited
  • 2010Consumer Cocreation in New Product Development1,367 cited
  • 2006The Effect of Corporate Social Responsibility (CSR) Activities on Companies With Bad Reputations1,360 cited
  • 1988Impact of Sales Promotions on When, What, and How Much to Buy1,052 cited
  • 1997Customer contributions and roles in service delivery968 cited
  • 1997Reflections on gaining competitive advantage through customer value941 cited
  • 2010Not always co‐creation: introducing interactional co‐destruction of value in service‐dominant logic886 cited
  • 2004The impact of the online and offline features on the user acceptance of Internet shopping malls597 cited
  • 2012Factors influencing Internet shopping value and customer repurchase intention427 cited
  • 2013The value co-destruction process: a customer resource perspective286 cited
  • 1985Services marketing in a changing environment257 cited
  • 2020E-service quality on live streaming platforms: swift guanxi perspective

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206 cited
  • 2016Studying customers’ resource integration by service employees in interactional value co-creation187 cited
  • Cited by

    • 2024Relationships among para-social interaction, perceived benefits, community commitment, and customer citizenship behavior: Evidence from a social live-streaming platform16 cited
    • 2024Tripartite Evolutionary Game Analysis of Product Quality Supervision in Live-Streaming E-Commerce14 cited
    • 2025User continuance intention to use social commerce livestreaming shopping based on stimulus-organism-response theory13 cited
    • 2025Value co-destruction behavior in peer-to-peer accommodation: evidence of dark triad, moral disengagement, and host incivility13 cited