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Co-creating inclusive public services with customers experiencing vulnerability
16 references·0 citing·48 second hopsampled
Co-creating inclusive public services with customers experiencing vulnerability (2025)Co-creating inclusive public services wit…Co-creation in learning and teaching: the case for a whole-class approach in higher education (2019)Co-creation in learning and t…Design for service inclusion: creating inclusive service systems by 2050 (2018)Design for service inclusion:…Co-creation practices: Their role in shaping a health care ecosystem (2016)Co-creation practices: Their …Service Research Priorities in a Rapidly Changing Context (2015)Service Research Priorities i…Health Care Customer Value Cocreation Practice Styles (2012)Health Care Customer Value Co…Co-production versus co-creation: A process based continuum in the hotel service context (2012)Co-production versus co-creat…Customer Engagement (2011)Customer EngagementIt's all B2B…and beyond: Toward a systems perspective of the market (2010)It's all B2B…and beyond: Towa…Service logic revisited: who creates value? And who co‐creates? (2008)Service logic revisited: who …Service Blueprinting: A Practical Technique for Service Innovation (2008)Service Blueprinting: A Pract…Demonstrating Rigor Using Thematic Analysis: A Hybrid Approach of Inductive and Deductive Coding and Theme Development (2006)Demonstrating Rigor Using The…Building Understanding of the Domain of Consumer Vulnerability (2005)Building Understanding of the…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)The "What" and "Why" of Goal …Tacit Knowledge, Organizational Learning and Societal Institutions: An Integrated Framework (2000)Tacit Knowledge, Organization…Customer voluntary performance: Customers as partners in service delivery (1997)Customer voluntary performanc…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Service-dominant logic: continuing the evolution (2007)Value co-creation in service logic: A critical analysis (2011)Critical service logic: making sense of value creation and co-creation (2012)Institutions and axioms: an extension and update of service-dominant logic (2015)An Inquiry into the Nature and Causes of the Wealth of Nations (1776)The Strength of Weak Ties (1973)Service-dominant logic 2025 (2016)Effects of COVID-19 on business and research (2020)Designing services that deliver (1984)The Experience Economy (2012)Theory of value co-creation: a systematic literature review (2014)Understanding Customer Experience Throughout the Customer Journey (2016)A Practical Guide for Policy Analysis: The Eightfold Path to More Effective Problem Solving (2019)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Comparative fit indexes in structural models. 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(2000)On Happiness and Human Potentials: A Review of Research on Hedonic and Eudaimonic Well-Being (2001)Self‐determination theory and work motivation (2005)Intrinsic and extrinsic motivation from a self-determination theory perspective: Definitions, theory, practices, and future directions (2020)Flow: the psychology of optimal experience (1990)Consumer engagement in a virtual brand community: An exploratory analysis (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)The phenomenology of the social world (1967)Transforming Qualitative Information: Thematic Analysis and Code Development (1998)Qualitative research & evaluation methods (2002)Document Analysis as a Qualitative Research Method (2009)Developing and Using a Codebook for the Analysis of Interview Data: An Example from a Professional Development Research Project (2010)Thematic Analysis (2017)Firm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers (2017)Customer experience: fundamental premises and implications for research (2020)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)An Evolutionary Theory of Economic Change. 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References

  • 2000The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior34,111 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2006Demonstrating Rigor Using Thematic Analysis: A Hybrid Approach of Inductive and Deductive Coding and Theme Development11,797 cited
  • 2011Customer Engagement3,657 cited
  • 2008Service logic revisited: who creates value? And who co‐creates?1,844 cited
  • 2015Service Research Priorities in a Rapidly Changing Context1,469 cited
  • 2000Tacit Knowledge, Organizational Learning and Societal Institutions: An Integrated Framework1,456 cited
  • 2010It's all B2B…and beyond: Toward a systems perspective of the market1,454 cited
  • 1997Customer voluntary performance: Customers as partners in service delivery1,325 cited
  • 2008Service Blueprinting: A Practical Technique for Service Innovation1,195 cited
  • 2012Health Care Customer Value Cocreation Practice Styles1,112 cited
  • 2005Building Understanding of the Domain of Consumer Vulnerability895 cited
  • 2019Co-creation in learning and teaching: the case for a whole-class approach in higher education531 cited
  • 2016Co-creation practices: Their role in shaping a health care ecosystem456 cited
  • 2012

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Co-production versus co-creation: A process based continuum in the hotel service context
449 cited
  • 2018Design for service inclusion: creating inclusive service systems by 2050354 cited
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