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Beyond products: services-based strategy.
0 references·16 citing·49 second hopsampled
Beyond products: services-based strategy. (1990)Beyond products: services-based strategy.Structuring servitization-related research (2018)Structuring servitization-rel…Trends and research challenges in remanufacturing (2016)Trends and research challenge…Service growth in product firms: Past, present, and future (2016)Service growth in product fir…The servitization of manufacturing (2013)The servitization of manufact…Looking beyond the rim of one's teacup: a multidisciplinary literature review of Product-Service Systems in Information Systems, Business Management, and Engineering & Design (2013)Looking beyond the rim of one…Services and the Business Models of Product Firms: An Empirical Analysis of the Software Industry (2012)Services and the Business Mod…The transition from product to service in business markets: An agenda for academic inquiry (2008)The transition from product t…Marketing Models of Service and Relationships (2006)Marketing Models of Service a…Management control systems, cooperation and performance in strategic supply relationships: A survey in the mines (2006)Management control systems, c…When Do Customer Contact Employees Satisfy Customers? (2000)When Do Customer Contact Empl…Innovation, Measurement and Services: The New Problematique (2000)Innovation, Measurement and S…Experts' Views About Defining Services Brands and the Principles of Services Branding (1999)Experts' Views About Defining…RESOURCE AND MARKET BASED DETERMINANTS OF PERFORMANCE IN THE U.S. BANKING INDUSTRY (1996)RESOURCE AND MARKET BASED DET…Internal marketing: a review and some interdisciplinary research challenges (1995)Internal marketing: a review …The Development and Emergence of Services Marketing Thought (1994)The Development and Emergence…From Scientific Management to Service Management (1994)From Scientific Management to…Sectoral patterns of technical change: Towards a taxonomy and a theory (1984)Profiting from technological innovation: Implications for integration, collaboration, licensing and public policy (1986)Profiting from technological innovation: Implications for integration, collaboration, licensing and public policy (1993)Innovation and economic performance in services: a firm-level analysis (2005)The Strategic Management of Innovation: A Systematic Review and Paths for Future Research (2011)Defining service innovation: A review and synthesis (2016)The Commitment-Trust Theory of Relationship Marketing (1994)Evolving to a New Dominant Logic for Marketing (2003)Towards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review (2003)Closing the loop or squaring the circle? Locating generative spaces for the circular economy (2015)A multilevel review of artificial intelligence in organizations: Implications for organizational behavior research and practice (2023)An Inquiry into the Nature and Causes of the Wealth of Nations (1776)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Relationship marketing: strategic and tactical implications (1996)Passenger expectations and airline services: a Hong Kong based study (2003)Sport and social media research: A review (2014)Dyadic Business Relationships within a Business Network Context (1994)Managing the transition from products to services (2003)Employing the business model concept to support the adoption of product–service systems (PSS) (2013)Non-linear relationship between industrial service offering and sales growth: The moderating role of network capabilities (2013)What service transition? 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(1984)Building Strong Brands (1995)Corporate marketing and service brands ‐ Moving beyond the fast‐moving consumer goods model (2001)Customer-based brand equity for a destination (2007)The effects of brand credibility on customer loyalty (2007)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Justice strategy options for increased customer satisfaction in a services recovery setting (2001)Towards a conceptual framework for wildlife tourism (2001)How Firms Relate to Their Markets: An Empirical Examination of Contemporary Marketing Practices (2002)The cultural biography of things: commoditization as process (1986)Toward a knowledge‐based theory of the firm (1996)The impact of digitalization and servitization on the financial performance of a firm: an empirical analysis (2020)The Sociology of Science: Theoretical and Empirical Investigations (1974)The Social Psychology of Organizations. (1979)Strategic Alliance Research in the Era of Digital Transformation: Perspectives on Future Research (2020)Towards product-service system oriented to circular economy: A systematic review of value proposition design approaches (2020)Unravelling the internal and external drivers of digital servitization: A dynamic capabilities and contingency perspective on firm strategy (2020)Firm-Created Word-of-Mouth Communication: Evidence from a Field Test (2009)Designing Ranking Systems for Hotels on Travel Search Engines by Mining User-Generated and Crowd-Sourced Content (2011)Unraveling the Personalization Paradox: The Effect of Information Collection and Trust-Building Strategies on Online Advertisement Effectiveness (2014)
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  • 2006Marketing Models of Service and Relationships507 cited
  • 2013The servitization of manufacturing431 cited
  • 2000Innovation, Measurement and Services: The New Problematique424 cited
  • 2016Service growth in product firms: Past, present, and future329 cited
  • 1994From Scientific Management to Service Management321 cited
  • 1999Experts' Views About Defining Services Brands and the Principles of Services Branding320 cited
  • 2012Services and the Business Models of Product Firms: An Empirical Analysis of the Software Industry318 cited
  • 2008The transition from product to service in business markets: An agenda for academic inquiry305 cited
  • 2018Structuring servitization-related research290 cited
  • 1994The Development and Emergence of Services Marketing Thought281 cited
  • 2013Looking beyond the rim of one's teacup: a multidisciplinary literature review of Product-Service Systems in Information Systems, Business Management, and Engineering & Design275 cited
  • 2016Trends and research challenges in remanufacturing275 cited
  • 2006Management control systems, cooperation and performance in strategic supply relationships: A survey in the mines269 cited
  • 1996RESOURCE AND MARKET BASED DETERMINANTS OF PERFORMANCE IN THE U.S. BANKING INDUSTRY

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262 cited
  • 1995Internal marketing: a review and some interdisciplinary research challenges258 cited
  • 2000When Do Customer Contact Employees Satisfy Customers?257 cited