References

• 1995A Stakeholder Framework for Analyzing and Evaluating Corporate Social Performance7,851 cited
• 2001Shareholder value, stakeholder management, and social issues: what's the bottom line?3,685 cited
• 1996Services Marketing: Integrating Customer Focus Across the Firm3,049 cited
• 2006The Service-dominant Logic of Marketing: Dialog, Debate, and Directions1,671 cited
• 2007Steps toward a science of service systems1,263 cited
• 2000Knowledge-Intensive Business Services as Co-Producers of Innovation989 cited
• 2006Foundations and Implications of a Proposed Unified Services Theory731 cited
• 2008The Service System Is the Basic Abstraction of Service Science431 cited
• 2008Service system fundamentals: Work system, value chain, and life cycle326 cited
• 2006The Work System Method: Connecting People, Processes, and IT for Business Results284 cited
• 2006Examining customers’ trust in online vendors and their dropout decisions: An empirical study154 cited
• 2006Knowledge Intensive Business Services137 cited
• 2006Service is Front Stage: Positioning Services for Value Advantage130 cited
• 2008Service Science, Management, Engineering, and Design (SSMED): Outline & References28 cited

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