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Mobile Work Support for Field Service: A Literature Review and Directions for Future Research
16 references·0 citing·46 second hop
Mobile Work Support for Field Service: A Literature Review and Directions for Future Research (2015)Mobile Work Support for Field Service: A …What literature review is not: diversity, boundaries and recommendations (2014)What literature review is not…The servitization of manufacturing (2013)The servitization of manufact…Hybrid Offerings: How Manufacturing Firms Combine Goods and Services Successfully (2011)Hybrid Offerings: How Manufac…A Guide to Conducting a Systematic Literature Review of Information Systems Research (2011)A Guide to Conducting a Syste…Reconstructing the Giant: On the Importance of Rigour in Documenting the Literature Search Process (2009)Reconstructing the Giant: On …Steps toward a science of service systems (2007)Steps toward a science of ser…Fundamentals of service science (2007)Fundamentals of service scien…Mobile computing acceptance factors in the healthcare industry: A structural equation model (2006)Mobile computing acceptance f…A research manifesto for services science (2006)A research manifesto for serv…Information Technology and the Performance of the Customer Service Process: A Resource-Based Analysis1 (2005)Information Technology and th…Managing the transition from products to services (2003)Managing the transition from …Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Analyzing the Past to Prepare for the Future: Writing a Literature Review (2002)Analyzing the Past to Prepare…A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)A Theoretical Extension of th…Synthesizing Research: A Guide for Literature Reviews (1998)Synthesizing Research: A Guid…Service Quality: A Measure of Information Systems Effectiveness (1995)Service Quality: A Measure of…Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)Writing Integrative Literature Reviews: Guidelines and Examples (2005)A Guide to Conducting a Standalone Systematic Literature Review (2015)Conducting systematic literature review in operations management (2016)Social media analytics – Challenges in topic discovery, data collection, and data preparation (2017)Meta-Analytic Procedures for Social Research. (1994)Synthesizing information systems knowledge: A typology of literature reviews (2014)The ABC of systematic literature review: the basic methodological guidance for beginners (2020)Basics of Qualitative Research (1992)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Case Study Research (2004)Overcoming the Service Paradox in Manufacturing Companies (2005)The servitization of manufacturing (2009)Boosting servitization through digitization: Pathways and dynamic resource configurations for manufacturers (2016)Coefficient Alpha and the Internal Structure of Tests (1951)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)Validation Guidelines for IS Positivist Research (2004)An Evolutionary Theory of Economic Change. (1983)Design Rules (2000)The Service-dominant Logic of Marketing: Dialog, Debate, and Directions (2006)Expanding understanding of service exchange and value co-creation: a social construction approach (2010)Smart tourism: foundations and developments (2015)Information Systems Success: The Quest for the Dependent Variable (1992)Strategies for Theorizing from Process Data (1999)Does Gamification Work? -- A Literature Review of Empirical Studies on Gamification (2014)Literature review as a research methodology: An overview and guidelines (2019)Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy (2023)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Understanding Customer Experience Throughout the Customer Journey (2016)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)Trust and TAM in Online Shopping: An Integrated Model1 (2003)User Acceptance of Information Technology: Toward A Unified View1 (2003)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Socioeconomic Status and Academic Achievement: A Meta-Analytic Review of Research (2005)The Benefits of Frequent Positive Affect: Does Happiness Lead to Success? (2005)Loneliness and Social Isolation as Risk Factors for Mortality (2015)It's all B2B…and beyond: Toward a systems perspective of the market (2010)Service Research Priorities in a Rapidly Changing Context (2015)Service-dominant logic 2025 (2016)
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References

  • 2000A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies22,991 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2002Analyzing the Past to Prepare for the Future: Writing a Literature Review7,440 cited
  • 2003Managing the transition from products to services2,328 cited
  • 2011A Guide to Conducting a Systematic Literature Review of Information Systems Research1,849 cited
  • 1995Service Quality: A Measure of Information Systems Effectiveness1,765 cited
  • 2009Reconstructing the Giant: On the Importance of Rigour in Documenting the Literature Search Process1,380 cited
  • 2007Fundamentals of service science1,359 cited
  • 2007Steps toward a science of service systems1,263 cited
  • 1998Synthesizing Research: A Guide for Literature Reviews1,198 cited
  • 2006A research manifesto for services science1,053 cited
  • 2005Information Technology and the Performance of the Customer Service Process: A Resource-Based Analysis11,010 cited
  • 2011Hybrid Offerings: How Manufacturing Firms Combine Goods and Services Successfully1,010 cited
  • 2006Mobile computing acceptance factors in the healthcare industry: A structural equation model602 cited
  • 2014

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What literature review is not: diversity, boundaries and recommendations
547 cited
  • 2013The servitization of manufacturing431 cited
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