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Besonderheiten und Managementimplikationen der Kundenintegration in Nonprofit-Organisationen
16 references·0 citing·39 second hop
Besonderheiten und Managementimplikationen der Kundenintegration in Nonprofit-Organisationen (2009)Besonderheiten und Managementimplikatione…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Handwörterbuch der Betriebswirtschaft (2007)Handwörterbuch der Betriebswi…A descriptive model of the consumer co-production process (2007)A descriptive model of the co…Fundraising Management: Analysis, Planning and Practice (2004)Fundraising Management: Analy…Psychological Implications of Customer Participation in Co-Production (2003)Psychological Implications of…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Relationship Fundraising: A Donor-Based Approach to the Business of Raising Money (2002)Relationship Fundraising: A D…Lester M. Salamon, Helmut K. Anheier, Regina List, Stefan Toepler, S. Wojciech Sokolowski, and Associates, Global Civil Society. Dimensions of the Nonprofit Sector, The Johns Hopkins Center for Civil Society Studies, Baltimore, 1999. (2002)Lester M. Salamon, Helmut K. …Client Co-Production in Knowledge-Intensive Business Services (2002)Client Co-Production in Knowl…Relationship Fundraising: How to Keep Donors Loyal (2001)Relationship Fundraising: How…Die Steuerung von Kundenintegrationsprozessen (2001)Die Steuerung von Kundeninteg…Global civil society: dimensions of the nonprofit sector (1999)Global civil society: dimensi…Customer control and evaluation of service validity and reliability (1998)Customer control and evaluati…Leistungsbündel als Absatzobjekte Ein Ansatz zur Überwindung der Dichotomie von Sach- und Dienstleistungen (1994)Leistungsbündel als Absatzobj…Managing the Nonprofit Organization (1991)Managing the Nonprofit Organi…Handwörterbuch der Betriebswirtschaft (1974)Handwörterbuch der Betriebswi…The Commitment-Trust Theory of Relationship Marketing (1994)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research (2000)Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)A research manifesto for services science (2006)Intermediation and the role of intermediaries in innovation (2006)Social Marketing: An Approach to Planned Social Change (1971)Managing the co-creation of value (2007)Customer Engagement (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Institutions and axioms: an extension and update of service-dominant logic (2015)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)The Evolution of Cooperation (1981)Competitive Advantage: Creating and Sustaining Superior Performance (1985)How Brand Community Practices Create Value (2009)Consumer Cocreation in New Product Development (2010)Business models for sustainable innovation: state-of-the-art and steps towards a research agenda (2012)Generalized expectancies for internal versus external control of reinforcement. (1966)Motivation through the design of work: test of a theory (1976)The Behavioral Consequences of Service Quality (1996)A Strategic Framework for Customer Relationship Management (2005)Standardisierung von Beratungsleistungen (1996)Controlling als Koordinationsfunktion? (2000)Sicherstellung der Effektivität und Effizienz der Führung als Kernfunktion des Controlling (2001)Global Civil Society? (2003)Conceptions of Social Enterprise and Social Entrepreneurship in Europe and the United States: Convergences and Divergences (2010)Global Evidence on Economic Preferences* (2018)Board performance and organizational effectiveness in nonprofit social services organizations (1996)Managing stakeholder relationships and nonprofit organization effectiveness (2005)Volunteering Versus Managerialism: Conflict Over Organizational Identity in Voluntary Associations (2010)The Weakness of Civil Society in Post-Communist Europe (2003)Perceived Institutional Ambiguity and the Choice of Organizational Form in Social Entrepreneurial Ventures (2008)Social Enterprises as Hybrid Organizations: A Review and Research Agenda (2014)Die typologie von Dienstleistungen aus informationsökonomischer sicht (1996)Begriffsabgrenzungen und Erscheinungsformen von Dienstleistungen (1998)Forschungsergebnisse in der Betriebswirtschaftlichen Steuerlehre — eine Bestandsaufnahme (2008)
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References

  • 2003Evolving to a New Dominant Logic for Marketing15,040 cited
  • 2007Service-dominant logic: continuing the evolution7,831 cited
  • 2003Psychological Implications of Customer Participation in Co-Production1,495 cited
  • 1999Global civil society: dimensions of the nonprofit sector1,076 cited
  • 2007A descriptive model of the consumer co-production process1,020 cited
  • 2002Client Co-Production in Knowledge-Intensive Business Services743 cited
  • 2002Lester M. Salamon, Helmut K. Anheier, Regina List, Stefan Toepler, S. Wojciech Sokolowski, and Associates, Global Civil Society. Dimensions of the Nonprofit Sector, The Johns Hopkins Center for Civil Society Studies, Baltimore, 1999.495 cited
  • 1974Handwörterbuch der Betriebswirtschaft407 cited
  • 1991Managing the Nonprofit Organization337 cited
  • 2007Handwörterbuch der Betriebswirtschaft284 cited
  • 1994Leistungsbündel als Absatzobjekte Ein Ansatz zur Überwindung der Dichotomie von Sach- und Dienstleistungen221 cited
  • 2001Relationship Fundraising: How to Keep Donors Loyal212 cited
  • 1998Customer control and evaluation of service validity and reliability177 cited
  • 2001Die Steuerung von Kundenintegrationsprozessen119 cited
  • 2002Relationship Fundraising: A Donor-Based Approach to the Business of Raising Money

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107 cited
  • 2004Fundraising Management: Analysis, Planning and Practice104 cited
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