Cited by

• 2010Examining the effect of novelty seeking, satisfaction, and destination image on tourists’ return pattern: A two factor, non-linear latent growth model507 cited
• 2017Understanding tourism loyalty: Horizontal vs. destination loyalty239 cited
• 2015Promoting sales of online games through customer engagement220 cited
• 2010Consumer cynicism: antecedents and consequences166 cited
• 2013Beyond loyalty: customer satisfaction, loyalty, and fortitude150 cited
• 2000An empirical validation of a loyalty model based on expectation disconfirmation139 cited
• 2009Do reward programs truly build loyalty for lodging industry?137 cited
• 2017New trends in information search and their influence on destination loyalty: Digital destinations and relationship marketing121 cited
• 2005Service quality gap analysis toward customer loyalty: practical guidelines for casino hotels120 cited
• 2001Managing customer relationships through E-business decision support applications: a case of hospital–physician collaboration117 cited
• 2005Examination of online channel preference: Using the structure-conduct-outcome framework92 cited
• 2011Divided Loyalty? An Analysis of Fantasy Football Involvement and Fan Loyalty to Individual National Football League (NFL) Teams91 cited
• 2010Individualist and collectivist factors affecting online repurchase intentions84 cited
• 2009Impact of contextual factors, brand loyalty and brand switching on purchase decisions79 cited
• 2008Store and store format loyalty measures based on budget allocation69 cited
• 2011Single-brand retailers: Building brand loyalty in the off-line environment59 cited