References

• 1974An approach to environmental psychology7,295 cited
• 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
• 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
• 1996Services Marketing: Integrating Customer Focus Across the Firm3,049 cited
• 1975Situational Variables and Consumer Behavior1,645 cited
• 1991Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience1,229 cited
• 2001Congruency of scent and music as a driver of in-store evaluations and behavior1,154 cited
• 1994Effects of color on emotions.1,103 cited
• 1982Using Background Music to Affect the Behavior of Supermarket Shoppers1,074 cited
• 1986The Influence of Background Music on the Behavior of Restaurant Patrons936 cited
• 1996Improving the Store Environment: Do Olfactory Cues Affect Evaluations and Behaviors?883 cited
• 1996The effect of the servicescape on customers’ behavioral intentions in leisure service settings861 cited
• 1986The Varieties of Consumption Experience: Comparing Two Typologies of Emotion in Consumer Behavior778 cited
• 2013The Effects of Color on Emotions730 cited
• 2008