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The determinants and effects of slot servicescape satisfaction in a Las Vegas casino
16 references·16 citing·40 second hopsampled
The determinants and effects of slot servicescape satisfaction in a Las Vegas casino (2019)The determinants and effects of slot serv…The effect of the servicescape on customers’ behavioral intentions in leisure service settings (1996)The effect of the servicescap…Determinants of customer satisfaction in retail banking (1996)Determinants of customer sati…A measure of service quality for retail stores: Scale development and validation (1996)A measure of service quality …The Influence of Store Environment on Quality Inferences and Store Image (1994)The Influence of Store Enviro…The Importance of Servicescapes in Leisure Service Settings (1994)The Importance of Servicescap…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…The Influence of Background Music on the Behavior of Restaurant Patrons (1986)The Influence of Background M…Servqual : a multiple-item scale for measuring customer perceptions of service quality (1986)Servqual : a multiple-item sc…Using Background Music to Affect the Behavior of Supermarket Shoppers (1982)Using Background Music to Aff…A description of the affective quality attributed to environments. (1980)A description of the affectiv…Review of Psychometric theory (2nd ed.). (1979)Review of Psychometric theory…An approach to environmental psychology (1974)An approach to environmental …The antecedents of visitors' flow experience and its influence on memory and behavioral intentions in the music festival context (2021)The antecedents of visitors' …Theme restaurants’ servicescape in developing quality of life: The moderating effect of perceived authenticity (2017)Theme restaurants’ servicesca…The effect of physical environment on passenger delight and satisfaction: Moderating effect of national identity (2016)The effect of physical enviro…The effect of airport atmospherics on satisfaction and behavioral intentions: testing the moderating role of perceived safety (2016)The effect of airport atmosph…The role of servicescape and image perceptions of customers on behavioral intentions in the hotel industry (2015)The role of servicescape and …The effects of customer satisfaction, perceived value, corporate image and service quality on behavioral intentions in gaming establishments (2014)The effects of customer satis…A better investment in luxury restaurants: Environmental or non-environmental cues? (2014)A better investment in luxury…Understanding the mediated moderating role of customer expectations in the customer satisfaction model: The case of casinos (2013)Understanding the mediated mo…The effect of the servicescape on customers’ behavioral intentions in an international airport service environment (2012)The effect of the servicescap…The antecedents and consequence of consumer attitudes toward restaurant brands: A comparative study between casual and fine dining restaurants (2012)The antecedents and consequen…Prevention of Problem Gambling: A Comprehensive Review of the Evidence and Identified Best Practices (2012)Prevention of Problem Gamblin…Other customers in a service encounter: examining the effect in a restaurant setting (2012)Other customers in a service …Festival Tourists’ Emotion, Perceived Value, and Behavioral Intentions: A Test of the Moderating Effect of Festivalscape (2011)Festival Tourists’ Emotion, P…Does the look matter? The impact of casino servicescape on gaming customer satisfaction, intention to revisit, and desire to stay (2011)Does the look matter? The imp…The Effect of Servicescape Cleanliness on Customer Reactions (2010)The Effect of Servicescape Cl…Receiving word-of-mouth from the service customer: An emotion-based effectiveness assessment (2006)Receiving word-of-mouth from …A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Marketing management: analysis. planning. implementation and control (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Quality, satisfaction and behavioral intentions (2000)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)Information and Consumer Behavior (1970)The nature of human values (1973)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Effect of a Market Orientation on Business Profitability (1990)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Effects of Price, Brand, and Store Information on Buyers' Product Evaluations (1991)The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda (2000)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)\nThe use of partial least squares path modeling in international marketing (2009)Zero defections: quality comes to services. (1990)Measuring Service Quality: A Reexamination and Extension (1992)Customer satisfaction with services: putting perceived value into the equation (2000)Service loyalty (2002)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Evidence for a three-factor theory of emotions (1977)Seeking the Ideal Form: Product Design and Consumer Response (1995)Core affect and the psychological construction of emotion. (2003)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)The Measurement of Destination Image: An Empirical Assessment (1993)SERVQUAL: review, critique, research agenda (1996)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)
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References

  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1979Review of Psychometric theory (2nd ed.).11,425 cited
  • 1974An approach to environmental psychology7,295 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
  • 1996A measure of service quality for retail stores: Scale development and validation1,921 cited
  • 1986Servqual : a multiple-item scale for measuring customer perceptions of service quality1,857 cited
  • 1994The Influence of Store Environment on Quality Inferences and Store Image1,538 cited
  • 1980A description of the affective quality attributed to environments.1,282 cited
  • 1982Using Background Music to Affect the Behavior of Supermarket Shoppers1,074 cited
  • 1986The Influence of Background Music on the Behavior of Restaurant Patrons936 cited
  • 1996The effect of the servicescape on customers’ behavioral intentions in leisure service settings861 cited

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1996
Determinants of customer satisfaction in retail banking
861 cited
  • 1994The Importance of Servicescapes in Leisure Service Settings628 cited
  • Cited by

    • 2016The effect of physical environment on passenger delight and satisfaction: Moderating effect of national identity221 cited
    • 2012Prevention of Problem Gambling: A Comprehensive Review of the Evidence and Identified Best Practices210 cited
    • 2011Does the look matter? The impact of casino servicescape on gaming customer satisfaction, intention to revisit, and desire to stay206 cited
    • 2012The antecedents and consequence of consumer attitudes toward restaurant brands: A comparative study between casual and fine dining restaurants199 cited
    • 2006Receiving word-of-mouth from the service customer: An emotion-based effectiveness assessment195 cited
    • 2011Festival Tourists’ Emotion, Perceived Value, and Behavioral Intentions: A Test of the Moderating Effect of Festivalscape168 cited
    • 2015The role of servicescape and image perceptions of customers on behavioral intentions in the hotel industry163 cited
    • 2014The effects of customer satisfaction, perceived value, corporate image and service quality on behavioral intentions in gaming establishments150 cited
    • 2012Other customers in a service encounter: examining the effect in a restaurant setting133 cited
    • 2013Understanding the mediated moderating role of customer expectations in the customer satisfaction model: The case of casinos117 cited
    • 2014A better investment in luxury restaurants: Environmental or non-environmental cues?110 cited
    • 2021The antecedents of visitors' flow experience and its influence on memory and behavioral intentions in the music festival context109 cited
    • 2012The effect of the servicescape on customers’ behavioral intentions in an international airport service environment104 cited
    • 2016The effect of airport atmospherics on satisfaction and behavioral intentions: testing the moderating role of perceived safety100 cited
    • 2017Theme restaurants’ servicescape in developing quality of life: The moderating effect of perceived authenticity97 cited
    • 2010The Effect of Servicescape Cleanliness on Customer Reactions91 cited