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Exploring the drivers of service quality perceptions in the tertiary education sector
16 references·1 citing·37 second hop
Exploring the drivers of service quality perceptions in the tertiary education sector (2014)Exploring the drivers of service quality …Service as business logic: implications for value creation and marketing (2011)Service as business logic: im…A review of twenty years of SERVQUAL research (2009)A review of twenty years of S…Service logic revisited: who creates value? And who co‐creates? (2008)Service logic revisited: who …International students in English-speaking universities (2006)International students in Eng…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Understanding Relationship Marketing Outcomes (2002)Understanding Relationship Ma…Relational Benefits in Services Industries: The Customer's Perspective (1998)Relational Benefits in Servic…Qualitative inquiry and research design: choosing among five traditions. (1998)Qualitative inquiry and resea…Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …Expectations as a Comparison Standard in Measuring Service Quality: An Assessment of a Reassessment (1994)Expectations as a Comparison …Expectations, Performance Evaluation, and Consumers' Perceptions of Quality (1993)Expectations, Performance Eva…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Putting Consumer Experience Back into Consumer Research: The Philosophy and Method of Existential-Phenomenology (1989)Putting Consumer Experience B…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Consumer Learning: Advertising and the Ambiguity of Product Experience (1986)Consumer Learning: Advertisin…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Exploring undergraduates’ money-management life: insight from an emerging economy (2019)Exploring undergraduates’ mon…Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Service-dominant logic: continuing the evolution (2007)Value co-creation in service logic: A critical analysis (2011)Critical service logic: making sense of value creation and co-creation (2012)Institutions and axioms: an extension and update of service-dominant logic (2015)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)On the Evaluation of Structural Equation Models (1988)Quality, satisfaction and behavioral intentions (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)The Structure of Scientific Revolutions (1963)Judgment under Uncertainty: Heuristics and Biases (1975)Analysis and Interpretation of Qualitative Data in Consumer Research (1994)Liberatory Postmodernism and the Reenchantment of Consumption (1995)Metaphors We Live By (2003)Grounded theory, ethnography and phenomenology (2005)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)The Commitment-Trust Theory of Relationship Marketing (1994)Customer satisfaction with services: putting perceived value into the equation (2000)Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand (2011)An Evolutionary Theory of Economic Change. (1983)The Theory of the Growth of the Firm (1995)How Many Interviews Are Enough? (2005)A General Inductive Approach for Analyzing Qualitative Evaluation Data (2006)The Circular Economy – A new sustainability paradigm? (2016)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1998Qualitative inquiry and research design: choosing among five traditions.18,565 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
  • 1998Relational Benefits in Services Industries: The Customer's Perspective2,347 cited
  • 2002Understanding Relationship Marketing Outcomes2,299 cited
  • 2008Service logic revisited: who creates value? And who co‐creates?1,844 cited
  • 1989Putting Consumer Experience Back into Consumer Research: The Philosophy and Method of Existential-Phenomenology1,669 cited
  • 1993Expectations, Performance Evaluation, and Consumers' Perceptions of Quality1,652 cited
  • 2006International students in English-speaking universities1,160 cited
  • 1986Consumer Learning: Advertising and the Ambiguity of Product Experience908 cited
  • 2011Service as business logic: implications for value creation and marketing895 cited

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  • 2009A review of twenty years of SERVQUAL research845 cited
  • 1994Expectations as a Comparison Standard in Measuring Service Quality: An Assessment of a Reassessment678 cited
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    • 2019Exploring undergraduates’ money-management life: insight from an emerging economy20 cited