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Internal service quality

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References

1990The Effect of a Market Orientation on Business Profitability7,973 cited
1994Putting the Service-Profit Chain to Work3,732 cited
2002Supply Chain Logistics Management1,558 cited
1990Relationship approach to marketing in service contexts: The marketing and organizational behavior interface1,327 cited
2001Logistics Service Quality as a Segment-Customized Process1,008 cited
1987Service Positioning through Structural Change928 cited
1990Internal marketing and organizational behavior: A partnership in developing customer-conscious employees at every level635 cited
199921st Century Logistics: Making Supply chain Integration a Reality531 cited
2001How critical is internal customer orientation to market orientation?427 cited
1993The scope of internal marketing: Defining the boundary between marketing and human resource management379 cited
2002INFORMATION SUPPORT FOR REVERSE LOGISTICS: THE INFLUENCE OF RELATIONSHIP COMMITMENT230 cited
1987USING INTERNAL MARKETING TO DEVELOP A NEW CULTURE—THE CASE OF ERICSSON QUALITY170 cited
1997PERSPECTIVES ON THE EVOLUTION OF LOGISTICS THOUGHT.137 cited
1992Logistical excellence: it's not business as usual130 cited
1995Internal services: classification and quality management

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129 cited

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2006Evaluating Key Logistics Capabilities for International Distribution Center Operators in Taiwan43 cited
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2008Buyer–supplier relationship and operational dynamics32 cited
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2011Relationship between logistic service and maintenance costs of warehouses27 cited
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