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Multi-Channel Integration and Its Implications for Retail Web Sites

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1972

Prepurchase Information Seeking for New Cars and Major Household Appliances

379 cited

Cited by

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2017Webrooming behaviour: a conceptual framework81 cited
2022Designing a seamless shopping journey through omnichannel retailer integration77 cited
2016Information Technology, Cross-Channel Capabilities, and Managerial Actions: Evidence from the Apparel Industry70 cited
2019The moderating effect of e-bank structure on French consumers’ trust56 cited
2020Can't touch this? Conceptualizing the customer touchpoint in the context of omni-channel retailing48 cited
2020The Digital Transformation of the Retail Electricity Market in Spain39 cited
2006The Impacts of Information Technology and Managerial Proactiveness in Building Net-Enabled Organizational Resilience27 cited
2014Defining a retailer’s channel strategy applied to young consumers23 cited
2021Multichannel presence, boon or curse?: A comparison in price, loyalty, regret, and disappointment22 cited
2021Balance cues of online-offline channel integration: Considering the moderating role of customer's showrooming motivation21 cited
2014Human-Computer vs. Consumer-Store Interaction in a Multichannel Retail Environment: Some Multidisciplinary Research Directions18 cited
2020The long road to omni-channel retailing: an assessment of channel integration levels across fashion and apparel retailers16 cited